Team Assistant (#065-25)

North East Local Health Integration Network; Northeastern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established healthcare organization is seeking a dedicated Team Assistant to provide essential administrative support in a dynamic environment. This role involves managing patient records, processing referrals, and ensuring excellent customer service. Join a collaborative team focused on delivering patient-centered care while benefiting from a supportive culture that promotes work-life balance and professional growth. If you are organized, detail-oriented, and passionate about helping others, this opportunity is perfect for you.

Benefits

Defined Benefit Pension Plan

Work-Life Balance Support

Qualifications

• 2+ years of office experience with strong organizational skills.
• Proficiency in MS Office and data entry with minimal supervision.

Responsibilities

• Provide administrative support to Care Coordinators.
• Manage patient records and handle inquiries from patients and families.

Skills

Organizational Skills

Data Entry Skills

Interpersonal Skills

Communication Skills

Multi-tasking Skills

Education

Grade 12 Diploma

College Diploma in Health or Social Services

Tools

MS Word

Excel

Database Software

Job description

We are Ontario Health at Home, committed to serving every person in Ontario. We collaborate with patients, caregivers, family physicians, hospitals, long-term care and retirement homes, service providers, and Ontario Health Teams to deliver responsive, accessible, integrated, patient-centered care.

Region: Algoma

Description:

CARE AND BE CAREFUL FOR – THIS IS YOUR HOME

Are you highly organized, detail-oriented, and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others in an organization that cares for you? You’re in the right place.

As a Team Assistant (Permanent, Full-Time; Location: Sault Ste. Marie; Effective: July 7, 2025), you will support your assigned team in daily activities to ensure patients receive prompt, effective customer service.

Whether working in our office, in the community, or at a healthcare facility, you will play a key role in providing connected, accessible, patient-centered care, supported by our collaborative team of over 9,000 healthcare and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while benefiting from our support for professional growth, personal wellness, and work-life balance.

What will you do?

1. Provide administrative support services to Care Coordinators.
2. Process new referrals and orders for services, supplies, and equipment.
3. Manage confidential patient records.
4. Enter, update, and maintain a high volume of patient data in the electronic database.
5. Answer a high volume of telephone inquiries from patients, families, and service providers, and refer callers as appropriate.
6. Provide backup support to other positions as required.

What must you have?

1. A Grade 12 diploma (minimum).
2. 2+ years of related office experience.
3. Accurate keyboarding/data-entry skills.
4. Proficiency with database software, MS Word, Excel, and other applications in a Windows environment.
5. Excellent organizational skills and ability to work independently with minimal supervision.
6. Advanced multi-tasking skills to meet performance and service goals.
7. Exceptional interpersonal skills and ability to work as part of a team, interacting tactfully and sensitively with patients from diverse backgrounds.
8. Excellent oral and written communication skills, including strong listening skills.
9. Flexibility to work a schedule that includes days, evenings, and weekends to meet organizational needs.
10. Advanced proficiency in English, both oral and written.
11. Mandatory COVID-19 vaccination, with proof required prior to start date.

What would give you an edge?

1. A college diploma in health or social services, or business/office administration.
2. Familiarity with medical terminology and office administrative procedures.
3. Knowledge of services provided by Ontario Health at Home.
4. Ability to speak French or another second language.

What do we offer?

We support wellness through work-life balance. In an inclusive culture committed to your continuous learning, growth, and innovation, we offer:

• Hourly wage ranging from $25.35 to $29.46, as per the OPSEU Collective Agreement.
• Membership in a world-class defined benefit pension plan.

Additional Information:

French proficiency: An asset.

Salary: To be discussed.

Terms of employment: Full-time.

How to apply:

Why join us?

If you are interested in driving excellence in care and service delivery and seeking a unique opportunity to lead, learn, partner, connect, and be cared for, this is your home.

Equity, Inclusion, Diversity, and Anti-Racism Commitment

Ontario Health at Home is committed to a culture of equity, inclusion, diversity, and anti-racism. We aim to attract, engage, and develop a workforce that reflects the communities we serve. We welcome applications from all qualified applicants. Accommodations for persons with disabilities are available upon request during the recruitment process.

We thank all applicants for their interest; only those selected for an interview will be contacted.

Interested applicants should submit a cover letter and resume by May 14, 2025, at 4:30 p.m. through our website at: Careers | Ontario Health at Home.