Community Support Worker Senior (Internal)

Boys and Girls Club Okanagan; Vernon; On-site; CAD 52,000 - 54,000; Full time

Benefits offered by this job

Professional development

Childcare discounts

Paid sick leave and vacation

Comprehensive benefits plan

Job summary

Boys and Girls Club Okanagan in Vernon, BC is seeking a Community Support Worker Senior to support the supervisor with orientation, training, and day-to-day guidance of Community Support Workers, ensuring programs are delivered safely and effectively.

You will manage intake, assessments, registrations, and onboarding, develop individualized plans, coordinate referrals, maintain records, and support participants in daily living and community activities.

Qualifications

• Diploma in a related human/social service field
• One (1) year of recent related experience, or an equivalent combination of education, training, and experience.
• Valid Class 5 driver's licence
• Successful completion of Agency screening process including criminal record check.

Responsibilities

• Participates in the development, implementation, coordination, and evaluation of programs and individualized plans that meet the needs of children, youth, and families.
• Supports the orientation, training, scheduling, and day-to-day direction of Community Support Workers, including providing input into performance evaluations.
• Completes participant intake, assessment, registration, and onboarding processes and ensures required documentation is completed before services begin.
• Develops, implements, monitors, and evaluates individualized plans and goals in collaboration with participants and their families.
• Maintains program participant targets by coordinating referrals, tracking placements, and supporting the onboarding of new participants.
• Maintains accurate and current participant records, including case notes, success plans, progress reviews, annual reviews, and discharge documentation.
• Supports participants in developing independence through daily living, social, behavioural, recreational, educational, and vocational activities.
• Monitors participant progress, identifies changing needs, and adjusts supports and programming as required in consultation with participants, families, and the supervisor.
• Responds appropriately to behavioural and emergency situations, follows established health and safety procedures, and administers medication in accordance with policy and training.
• Provides transportation and community-based support for appointments, activities, and services as required.
• Prepares accurate written and verbal reports and ensures all program and participant documentation meet established standards and timelines.
• Builds and maintains effective relationships with participants, families, community agencies, professionals, and other service providers to coordinate supports and connect participants with appropriate community resources.

Education

Diploma in a related human/social service field

Job description

Community Support Worker Senior

Date Posted: September 10, 2026

Competition Number: 170-26/27

Location: Vernon, BC

Exciting Internal Opportunity!

BGC Okanagan is seeking a Community Support Worker Senior. In this role, you will support the supervisor with the orientation, training, and day-to-day guidance of Community Support Workers, while helping ensure programs are delivered safely, consistently, and with a focus on participant success. You will also play an important role in the intake and onboarding process, ensuring assessments, registrations, and required documentation are completed before services begin.

Our CYSN (Children and Youth with Support Needs) programs provide a safe, inclusive, and supportive environment for children and youth ages 6-18 to learn, connect, build confidence, and develop essential life skills.

At BGC Okanagan, we are committed to fair, inclusive hiring practices and building teams that reflect the diverse communities we serve. We welcome applications from people who have been historically marginalized for many reasons, including race, disability, sexual orientation, gender, gender identity, religion, or age.

If you need accessibility support at any stage of the hiring process, we encourage you to let us know and we will accommodate such requests when made.

Here’s what we offer when you join our team:

• A positive, supportive team culture where your contributions are valued
• Ongoing paid professional development to enhance your skills and advance your career
• Childcare discounts to help your family thrive
• Paid sick leave and vacation to help you recharge when needed
• A comprehensive benefits plan

So, what are you waiting for? Come join a team that trusts, values, and appreciates YOU. Your adventure begins here - because Opportunity Changes Everything!

Key Duties and Responsibilities:

• Participates in the development, implementation, coordination, and evaluation of programs and individualized plans that meet the needs of children, youth, and families.
• Supports the orientation, training, scheduling, and day-to-day direction of Community Support Workers, including providing input into performance evaluations.
• Completes participant intake, assessment, registration, and onboarding processes and ensures required documentation is completed before services begin.
• Develops, implements, monitors, and evaluates individualized plans and goals in collaboration with participants and their families.
• Maintains program participant targets by coordinating referrals, tracking placements, and supporting the onboarding of new participants.
• Maintains accurate and current participant records, including case notes, success plans, progress reviews, annual reviews, and discharge documentation.
• Supports participants in developing independence through daily living, social, behavioural, recreational, educational, and vocational activities.
• Monitors participant progress, identifies changing needs, and adjusts supports and programming as required in consultation with participants, families, and the supervisor.
• Responds appropriately to behavioural and emergency situations, follows established health and safety procedures, and administers medication in accordance with policy and training.
• Provides transportation and community-based support for appointments, activities, and services as required.
• Prepares accurate written and verbal reports and ensures all program and participant documentation meet established standards and timelines.
• Builds and maintains effective relationships with participants, families, community agencies, professionals, and other service providers to coordinate supports and connect participants with appropriate community resources.

Qualifications:

• Diploma in a related human/social service field
• One (1) year of recent related experience, or an equivalent combination of education, training, and experience.
• Valid Class 5 driver's licence
• Successful completion of Agency screening process including criminal record check.

Please Note:

• This position is open to all internal applicants
• This position requires union membership

Hours: 35 hours per week, Monday: 11:30AM - 7PM, Tuesday-Friday: 10:30AM - 6PM

Rate of Pay: $29.17 per hour

Closing Date: September 17, 2026

BGC Okanagan is committed to equitable hiring practices. Applicants must be legally authorized to work in Canada to be considered for employment. Eligible applicants include Canadian citizens, permanent residents, and individuals with refugee status who are legally entitled to work in Canada. We thank all applicants for their interest in joining BGC Okanagan; however, only those selected for an interview will be contacted.