Community Support Lead

March-of-Dimes-Canad; Greater Sudbury; On-site; CAD 29,000 - 41,000; Full time

Job summary

March of Dimes Canada in Sudbury, ON is seeking a full-time, permanent Community Support Leader to oversee the delivery of community support services under our Neighbourhood Model of Care and Homemaking Program. You will lead attendants, manage schedules, support clients with daily living activities, and ensure quality, safe service delivery.

The role requires a PSW certificate, Standard First Aid/CPR, and flexibility for evenings and weekends, with a salary of $25.18 per hour (includes a $3

Qualifications

• Current Standard First Aid and CPR certification.
• Personal Support Worker (PSW) certificate.
• Ability to lead, train, and support staff.
• Demonstrated conflict resolution and problem-solving skills.
• Strong teamwork skills, with the ability to accept responsibility and cooperate and communicate effectively with others to achieve goals.
• Knowledge of and ability to perform transfers, lifting, bowel and bladder routines, and other attendant care duties.
• Knowledge of issues related to physical disabilities.
• Knowledge of behaviour management principles.
• Knowledge of health and safety legislation.
• General understanding of computer hardware and software.
• Valid driver's licence and access to a reliable vehicle.
• Proven consistency in work performance, including reliability and flexibility.
• Ability to work varied shifts, provide shift coverage, and work every other weekend.
• Physical Demands Self-Analysis required upon hire.

Responsibilities

• Provide leadership in the efficient and safe delivery of Community Support Services (CSS) to clients with disabilities.
• Lead a team of attendants in providing assistance to clients with non-medical activities of daily living.
• Assist the Community Support Supervisor in ensuring master schedules are developed in accordance with clients' plans of service and budgeted hours.
• Use the electronic Quatro Scheduling system to develop and revise ongoing master schedules for both clients and staff.
• Assist with the renewal and management of client service agreements.
• Support client orientation, ongoing goal setting, problem-solving, and service planning.
• Provide orientation and on-the-job training to newly hired attendants, as well as ongoing leadership, guidance, and coaching to all attendants.
• Participate in quality improvement activities.
• Demonstrate diplomacy and professionalism when interacting with clients, attendants, other service centres, and external agencies.
• Manage change in a constructive and positive manner.
• Support service delivery resolution and address conflict resolution matters.

Job description

The Opportunity:

We are currently looking to fill a full-time, permanent Community Support Leader position in Sudbury, ON, within our Neighbourhood Model of Care and Homemaking Program.

Salary: $25.18 per hour. This compensation includes a $3.00 per hour wage enhancement provided by the Ontario government for hours spent directly supporting clients. The wage enhancement does not apply to training hours or paid leave.

Hours: 35 hours per week.

Schedule: rotating schedule involving evening and weekend shifts

Responsibilities:

• Provide leadership in the efficient and safe delivery of Community Support Services (CSS) to clients with disabilities.

• Lead a team of attendants in providing assistance to clients with non-medical activities of daily living.

• Assist the Community Support Supervisor in ensuring master schedules are developed in accordance with clients' plans of service and budgeted hours.

• Use the electronic Quatro Scheduling system to develop and revise ongoing master schedules for both clients and staff.

• Assist with the renewal and management of client service agreements.

• Support client orientation, ongoing goal setting, problem-solving, and service planning.

• Provide orientation and on-the-job training to newly hired attendants, as well as ongoing leadership, guidance, and coaching to all attendants.

• Participate in quality improvement activities.

• Demonstrate diplomacy and professionalism when interacting with clients, attendants, other service centres, and external agencies.

• Manage change in a constructive and positive manner.

• Support service delivery resolution and address conflict resolution matters.

Qualifications:

• Current Standard First Aid and CPR certification.

• Personal Support Worker (PSW) certificate.

• Ability to lead, train, and support staff.

• Demonstrated conflict resolution and problem-solving skills.

• Strong teamwork skills, with the ability to accept responsibility and cooperate and communicate effectively with others to achieve goals.

• Knowledge of and ability to perform transfers, lifting, bowel and bladder routines, and other attendant care duties.

• Knowledge of issues related to physical disabilities.

• Knowledge of behaviour management principles.

• Knowledge of health and safety legislation.

• General understanding of computer hardware and software.

• Valid driver's licence and access to a reliable vehicle.

• Proven consistency in work performance, including reliability and flexibility.

• Ability to work varied shifts, provide shift coverage, and work every other weekend.

• Physical Demands Self-Analysis required upon hire.