Community Specialist, Channel Retail (Fixed-Term)

Apple; Ajax; On-site; CAD 49,700 - 67,600; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Discounted Apple products

Stock purchase plan

Job summary

Apple Canada is seeking a Community Specialist in Ajax, Ontario. This 12-month fixed-term role involves traveling to partner stores to train staff, demonstrate products, and enhance the Apple customer experience while upholding brand standards.

You will work 40 hours weekly, Wednesday to Sunday, with overtime as needed. Reliable transportation is required to visit multiple stores and support sales initiatives across the community.

Qualifications

• Minimum of 1–2 years of related experience.
• Passion for helping customers and partners understand Apple technology.
• Curiosity for continuous learning and knowledge sharing.
• Strong customer focus and communication skills.
• Ability to educate, inspire, and influence others.

Responsibilities

• Represent Apple within partner stores and build relationships.
• Sell to customers and collaborate with partners to acquire new Apple customers.
• Deliver in-store demonstrations and trainings to showcase Apple products.
• Maintain merchandising standards across stores.
• Share insights from store visits with Apple teams.

Skills

Customer focus

Communication skills

Relationship building

Education/instruction abilities

Job description

As a Community Specialist at Apple, you will demonstrate your passion for Apple, sales, and growing relationships with multiple partner resellers. You will create excitement and build knowledge around Apple through training and demonstrations, by traveling to different stores within your community to deliver outstanding customer experiences. You will be a brand ambassador responsible for influencing every aspect of the Apple experience including merchandising and brand standards.

This is a fixed-term role with a duration of approximately 12 months. You will work 40 hours per week with occasional overtime, with a schedule typically running Wednesday through Sunday. Flexibility is required as schedules may change based on business needs. Reliable personal transportation is required.

Responsibilities

• Represent Apple within multiple partner stores and help customers develop relationships with the brand
• Sell directly to customers, work closely with partners, and create new owners of Apple products
• Provide an amazing customer experience by showcasing Apple products, accessories, and services
• Proactively seek opportunities to expand awareness for new and existing customers
• Leverage curiosity for technology and stay up to date on initiatives impacting the customer journey
• Ensure that all Apple fixtures, product exposures, and merchandising elements are up to date and maintained according to Apple's standards
• Align with leader on weekly partner visits
• Provide daily care and inspection of multiple points of sale according to guidelines and elevate issues for timely resolution
• Educate partners and customers by offering small in-store trainings, delivering demos, sharing the latest sales promotions, and encouraging adoption of the Apple platform
• Distill key themes, nuances, and insights from store visits and share feedback with other Apple teams

Minimum Qualifications

• Typically requires a minimum of 1–2 years of related experience
• Passion for helping customers and partners understand how Apple technology can enrich lives
• Curiosity for continuous learning and eagerness to share knowledge with others
• Outstanding customer focus
• Excellent communication skills
• Ability to educate, inspire, and influence others
• Solid relationship building skills with the ability to become a trusted business partner at multiple points of sale

Preferred Qualifications

• High level of integrity, trust, and accountability
• Strong self-motivation and ability to work independently in a fast-paced, constantly changing environment
• Effective time management including ability to multi-task, organize, and prioritize tasks
• Ambition for driving sales results and recommending Apple solutions
• Background in direct sales or solution-based selling is a plus

Pay & Benefits

Base pay range: $49,700 to $67,600 CAD annually.

Benefits include:

• comprehensive medical and dental coverage
• retirement benefits
• discounted Apple products and free services
• tuition reimbursement
• discretionary restricted stock unit awards
• participation in Apple's Employee Stock Purchase Plan

This role may also be eligible for discretionary bonuses or commission payments.

Minimum 1–2 years of related experience; passion for Apple technology; excellent communication and relationship-building skills; ability to educate and influence others; reliable personal transportation required