Community Services Receptionist & Admin Assistant

Thrive Group; Hamilton; On-site; CAD 25,000 - 34,000; Part time

Benefits offered by this job

HOOPP

Health Benefits

Education and growth opportunities

Tuition reimbursement

Employee Assistance Program

$500 signing bonus

Job summary

Thrive Group in Hamilton is seeking a part-time Customer Service Assistant to support Community Services programs with reception duties and client contact. The role involves handling inquiries, processing referrals, and maintaining client records.

Regular weekends and statutory holidays are required. The position requires a college diploma in office administration, at least one year in an office setting, and proficiency with Microsoft Word and Excel.

Qualifications

• College/business diploma in office administration or related certification.
• Minimum one year experience in an office environment.
• Must have experience with data-base management and report generation.
• Must be able to use Microsoft Word and Excel.
• Attention to detail with accurate keyboarding skills.
• Ability to format letters, forms, memos and general documents.
• Must have good oral and written communication skills in English.
• Ability to develop supportive relationships and work with colleagues, volunteers, and community partners.
• Ability to work both independently and as part of a team.

Responsibilities

• Providing customer service and administrative duties.
• Acts as the liaison between staff and office.
• Acts as first point of contact for clients and community, responding to service inquiries as assigned.
• Processes referrals from community and partnering organizations.
• Maintains client filing system.
• Word processes a variety of forms and documents as required.

Skills

Attention to detail

English proficiency

Communication skills

Organizational skills

Team player

Education

College diploma in office administration

Tools

Microsoft Word

Microsoft Excel

Job description

Thrive Group in Hamilton is seeking a part-time Customer Service Assistant to support Community Services programs with reception duties and client contact. The role involves handling inquiries, processing referrals, and maintaining client records.

Regular weekends and statutory holidays are required. The position requires a college diploma in office administration, at least one year in an office setting, and proficiency with Microsoft Word and Excel.