Community Services Manager: Client-Centered & Crisis-Savvy

Barrantes & Associates Inc.; Kitchener; On-site; CAD 70,000 - 90,000; Full time

Job summary

Barrantes & Associates Inc. is seeking a Service Manager to lead day-to-day operations, coordinate scheduling, and ensure high-quality client care in community and residential settings. You will act as a key liaison among families, staff, and management, guiding crisis response and program delivery with a trauma-informed, person-centered approach.

We value collaboration, diligent documentation, and ongoing staff development to support meaningful outcomes for clients and their families.

Qualifications

• Bachelor's degree in Social Work, Human Services, or related field.
• Minimum of 3 years of experience in a management or supervisory role within social services.
• Strong crisis management skills with calm, decisive handling under pressure.
• Excellent organizational and communication skills with ability to manage multiple priorities.
• Experience with vulnerable populations including individuals with disabilities or complex care needs.
• Knowledge of CYFSA and MCCSS guidelines is an asset.
• Strong interpersonal skills with families, staff, and community partners.
• Willingness to participate in internal/external training including Safe Management Group courses.

Responsibilities

• Liaison between families, staff, community team members, and management.
• Ensure clear communication regarding client care plans and scheduling.
• Facilitate meetings with families and community teams to review progress and adjust plans.
• Respond to crisis situations and ensure safety protocols are followed.
• Develop strategies for crisis prevention and intervention with staff.
• Provide guidance and supervision to staff; assist in training and development.
• Monitor staff performance and provide feedback for high-quality service.
• Build strong relationships with families and community partners.
• Ensure organizational responsiveness to evolving client/family needs.
• Maintain accurate records of client care, incidents, and outcomes.
• Prepare and present reports to management highlighting successes and areas for improvement.
• Oversee scheduling for Barrantes Community clients and coordinate assignments by matching clients with Associates.

Skills

Crisis management

Organizational skills

Communication skills

Interpersonal skills

Multitasking

Relationship building

Education

Bachelor's degree in Social Work / Human Services

Job description

Barrantes & Associates Inc. is seeking a Service Manager to lead day-to-day operations, coordinate scheduling, and ensure high-quality client care in community and residential settings. You will act as a key liaison among families, staff, and management, guiding crisis response and program delivery with a trauma-informed, person-centered approach.

We value collaboration, diligent documentation, and ongoing staff development to support meaningful outcomes for clients and their families.