Community Residential Manager

Boardwalk; Edmonton; On-site; CAD 38,000 - 60,000; Full time

Benefits offered by this job

Competitive wages

On-demand pay via Dayforce Wallet

Profit-sharing

Flexible group medical and dental

Wellness reimbursement

Training and Development allowance

RRSP matching

Rental discounts up to 20%

Job summary

Boardwalk, a major apartment operator, seeks a Customer Service/Property Assistant to ensure resident safety, carry out site duties, and manage leasing tasks. The role requires a people-focused approach with hands-on maintenance involvement and weekend/evening availability.

Prior customer service, sales, or property management experience is valued. Applicants should be comfortable with tablets and web-based systems, and have a post-secondary education asset.

Qualifications

• 2 years customer service experience preferred.
• Post-secondary education is an asset.

Responsibilities

• Ensure health, comfort and safety of Residents.
• Love people, be versatile, hands-on with cleaning and maintenance tasks.
• Work evenings and weekends as required.
• Maintain daily communication with site Associates.
• Collect rent and follow up on defaults.
• Minimize vacancy and meet/exceed NOI targets through resident services.

Skills

Customer service

Communication

Multi-tasking

Telephone etiquette

Problem solving

Education

Post-secondary education

Tools

Web-based programs

Tablets familiarity

Job description

Job Description

Posted Tuesday, October 6, 2026 at 6:00 a.m.

Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate over 34,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.

Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide these amazing benefits:

• Competitive wages
• Access to on-demand pay – get your money as soon as you earned it through Dayforce Wallet
• Profit-sharing
• Flexible group medical and dental
• Fitness and Wellness reimbursement
• Training and Development allowance
• Group RRSP matching
• Up to 20% rental discounts, and more!

We pride ourselves in providing the best customer service and helping people find their perfect home. Customer Service is an integral part of our Company Values and we are looking for individuals who are passionate about the same. If you have previous customer service, sales, or property management experience, we’d love to hear from you!

Responsibilities

Ensure the health, comfort and safety of our Resident Members

Applicant must love people, be versatile, hands-on with cleaning and maintenance tasks and take ownership of the site.

Successful applicants must have a flexible schedule and be available to work evenings and weekends

Ensure daily communication with all site Associates

Collect rent and follow up on defaults

Ensure vacancy (minimized) and budget (meet or exceed on net operating income) are all realized for each site by effective resident service to potential and existing customers

Inspections of vacant and upcoming suites

Lease and show suites

Ensure all rental enquiries are answered within the guidelines provided

Annual suite inspections

Prepare and deliver bank deposits

Administrative duties including processing paperwork for site and other Associates

Ensure contractors arrive as per scheduled timelines and complete their work as preconditions of the contract

Ensure proper and accurate inventory management

Snow removal as required

Cleaning as required

Touch-up painting as required

Complete all required administration for the position on a tablet

Complete other tasks assigned by the Leader

Experience And Educational Requirements

2 years Customer Service Experience preferred

Post-Secondary Education is an asset

Technical Requirements

Computer experience is required with web based programs preferred

Ability to learn and adapt quickly to changing systems and new technology

Familiarity with computer tablets is an asset

Non-Technical Requirements

Strong commitment to providing excellent customer service

Dedicated to building better communities for all our Customers and surrounding communities

Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained

Excellent listening and telephone etiquette skills

Exceptional problem-solving and decision-making capabilities

Strong planning and organizational skills coupled with ability to multi-task and prioritize

Excellent time-management skills

Ability to handle sensitive and confidential matters

Ability to remain calm and in control of a situation while still maintaining patience, empathy and understanding

Ability to work independently (self managed) and with other Associates in a team environment

Ability to learn quickly, adapt to change and be flexible in nature

Displays a high level of initiative and commitment to success (striving toward Boardwalk’s mission statement)

Demonstrates a positive attitude, enthusiasm and assertiveness

Ability to spend up to eight hours walking, standing, climbing stairs, lifting

Ability to maneuver or lift up to 10kg with the proper equipment

We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted.

Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Pre-employment Physical Testing where applicable.