Community Operations Manager

Amica Senior Lifestyles; Victoria; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading company in senior living is seeking a Community Operations Manager to oversee daily operations and lead various departments. The role involves managing payroll, benefits, and ensuring excellent service for residents. Ideal candidates will have a background in hospitality management and proven leadership skills.

Qualifications

• Experience managing payroll, benefits, and staff.
• Fluent in English with strong business writing skills.

Responsibilities

• Oversees daily operations including payroll and accounting.
• Manages hiring, recruitment, and HR functions.

Skills

Leadership

Customer Service

Team-building

Education

Diploma in Bookkeeping

Post-secondary Education in Hospitality

Tools

Microsoft Excel

Job description

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Temporary, Full Time (6-month contract)

Job Description

COMMUNITY OPERATIONS MANAGER

Amica Jubilee House

Established in 1996, Amica Senior Lifestyles owns and operates over 30 senior living residences in British Columbia and Ontario, offering Independent Living, Assisted Living, Memory Care, and Long Term Care options. We focus on providing expert care combined with premium hospitality and amenities for a personalized senior living experience.

Our values emphasize enriching the lives of seniors and fostering an inclusive environment. We welcome applicants from diverse backgrounds and encourage everyone to apply.

A day in the life of the Community Operations Manager:

Reporting to the General Manager, the Community Operations Manager oversees daily operations including office management, concierge, payroll, benefits, housekeeping, billing, and accounting. They also participate in developing and implementing strategies, goals, policies, and procedures.

Other Job Duties

• Administers payroll, accounts receivable, accounts payable
• Manages hiring, recruitment, and HR functions
• Performs administrative work as assigned
• Leads the concierge and housekeeping departments, including scheduling, training, and audits
• Participates in budgeting and corporate initiatives
• Supports marketing and sales as needed
• Participates in weekend manager on duty rotation

Qualifications

• Diploma or certificate in bookkeeping or managerial accounting, with experience in administrative tasks in hospitality or similar
• Post-secondary education in hospitality, business management, or related field
• Experience with accounting/payroll systems
• Experience managing payroll, benefits, accounts receivable/payable, and staff
• Fluent in English
• Proven leadership and management skills
• Strong business writing and computer skills, including Microsoft Excel

Desired Skills

• Excellent customer service skills with residents and staff
• Passion for working with seniors
• Ability to manage office and department operations
• Willingness to participate in corporate initiatives and weekend rotations
• Knowledge of applicable legislation, including employment standards and the Retirement Homes Act
• Basic troubleshooting of computer systems
• Team-building, coaching, and conflict resolution skills

Requests for accommodations can be made at any stage of the recruitment process. Applicants should disclose their requirements when contacted.