Manager, Operations

Bayshore HealthCare; Charlottetown; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading healthcare provider is seeking a Manager, Operations to oversee branch operations in Charlottetown. This role involves managing technical support, business development, and ensuring compliance with audits. Ideal candidates will have strong interpersonal skills and a background in healthcare management.

Qualifications

• Minimum of 5 years experience in Office Management.
• At least 2 years in a supervisory role.

Responsibilities

• Oversee day-to-day branch operations.
• Support business development and marketing activities.
• Manage the sales process from lead generation to closing.

Skills

Interpersonal Skills

Communication

Problem Solving

Education

College Diploma in Healthcare

University Degree in Business

Tools

Microsoft Office

Scheduling Software

Job description

Join to apply for the Manager, Operations role at Bayshore HealthCare

Bayshore HealthCare is one of Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievements as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as one of Canada’s Best Employers in Forbes 2023 list.

Job Summary

The Operations Manager, under the direction of the Area Director, oversees the day-to-day branch operations and supports the administrative team. S/he manages all technical support at the branch level, including electronic devices. S/he also supports risk management activities, internal audits, ISO audits, and business development/marketing activities, ensuring alignment with strategic direction provided by the Area Director and the National Development Centre.

Duties And Responsibilities

1. Assist in collecting reports for Management Review meetings.
2. Participate in the development and management of the annual budget and audits.
3. Support business development and marketing activities.
4. Lead the sales process, from lead generation to closing sales and finalizing agreements.
5. Develop and grow networks of referral sources, including healthcare professionals and community partners servicing seniors.
6. Manage the process of converting leads into clients, including documentation within CRM and other systems.
7. Conduct consultations and assessments with clients and the care team, documenting and sharing information as required.
8. Travel as needed to meet with referral sources and clients.
9. Support office operations, including space allocation, scheduling, and workload coordination.
10. Track and support follow-up actions from audits and reviews.
11. Maintain device inventory and provide IT support at the branch level.
12. Process Accounts Payable and liaise with property managers.
13. Develop and revise branch policies and procedures.
14. Manage resources effectively and improve operational systems and processes.
15. Enhance service effectiveness through coordination and communication improvements.
16. Maintain confidentiality of client and corporate information.
17. Perform other tasks as assigned.

Education

College Diploma in a healthcare-related field; a university degree in business is preferred.

Experience

Minimum of five (5) years recent experience in Office Management, with at least two years in a supervisory role. Experience in home care operations is an asset. Proficiency in Microsoft Office, knowledge of scheduling software like Procura, and basic accounting skills are required. Ability to learn new technologies and prioritize tasks effectively under pressure are crucial.

Other Skills And Abilities

Exceptional interpersonal skills, the ability to handle difficult situations objectively, work independently and in teams, and strong communication and problem-solving skills. Strategic, energetic, ethical, and relationship-building abilities are essential. Internal candidates must demonstrate achievement in accounting and office management, with a proven track record of initiative and performance. Successful internal candidates will undergo a six-month probationary period. Bayshore is committed to a safe, inclusive environment and may require proof of vaccination depending on provincial regulations. We support diversity and inclusion, fostering a culture of belonging and respecting individual differences.

Primary Location

PE-Charlottetown

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Hospitals and Health Care