Community Nursing Service Coordinator

Bayshore HealthCare; Hamilton; On-site; CAD 30,000 - 37,000; Part time

Benefits offered by this job

Benefits & PTO

Retirement plan

Employee assistance program

Group discounts

Training & development

Safe work environment

Job summary

Bayshore HealthCare is seeking a Client Service Coordinator for the Hamilton Home Care Solutions Branch Nursing Program. This role emphasizes scheduling nurses, coordinating care, and serving as the key link between patients, families, and healthcare teams.

Ideal candidates bring strong customer service, healthcare familiarity, and proficiency with EMR systems. Evening and weekend shifts may be required; a supportive team and comprehensive training are provided.

Qualifications

• Minimum two years related customer service experience.
• Working knowledge of medical terminology and medical records.
• Excellent computer skills (Windows, Microsoft Office, internet, EMR).

Responsibilities

• Communicate professionally with patients, families, staff, and funder organizations.
• Process funder referrals and updates in the EMR (Procura).
• Collaborate with Supervisors, field nurses and patients to assess service needs.
• Schedule care providers based on client needs, geography, and staff availability.
• Coordinate consistent caregiver assignments and service delivery.
• Utilize schedules to meet client care needs and availability.
• Notify patients and staff of initial and ongoing schedules.
• Document accurate records in the EMR and escalate as needed.

Skills

Customer service

Scheduling

Communication

Medical terminology knowledge

Education

Secondary School Diploma

Medical Terminology certificate

Tools

Procura EMR

Microsoft Office

Job description

Community Nursing Service Coordinator(Job Number: 26006191)Primary Location:ON-Hamilton Administration Employee Type:Casual Pay Rate From:21.70 Pay Rate To:27.00Description:Be the Difference. Connect our Community.For over 50 years, Bayshore HealthCare has been a leading provider of home and community health services across Canada, delivering exceptional care with compassion and excellence.Employment Status: Permanent CasualProgram Name: NursingNumber of Hours: variesLocation: 1211-4 Barton St E. Hamilton, Ontario L8H 2V4Work Schedule: Evening and Weekends as required (2pm-10pm)On-Call: YesExisting Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this positionAs the Client Service Coordinator for our Hamilton Home Care Solutions Branch Nursing Program, you won't just schedule nurses - you will be the vital link between patients, families, and healthcare teams!We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities.What you will be doing- Primary ResponsibilitiesCommunicate- Professionally engage with patients, families, staff, and funder organizationsProcess- Quickly handle funder referrals and updates in the EMR (Procura)Review- Collaborate with Supervisors, field nurses and patients to assess service needsSchedule- Assigning care providers based on client needs, geographic area, staff skill-set and availabilityCoordinate- Ensure consistent caregiver assignments and service deliveryUtilize- Optimize staff schedules to meet their availability and client care needsNotify- Keep patients and staff informed of initial and ongoing schedulesDocument- Maintain accurate records in the EMRResolve- Address patient concerns promptly and follow escalation pathwaysYour Competitive Compensation PackageBayshore HealthCare is built upon the guiding values of compassion and reliability; teamwork and diversity; innovation, leadership, and growth. Every single one of our employees across Canada operates with these fundamental values in mind;Competitive Industry Wages: Bayshore recognizes the critical work you do. We offer competitive compensation reflecting your skills and dedication to careComprehensive Benefits & PTO Packages: Enjoy company-sponsored health and dental benefits for you and your family, ensuring your well-beingRetirement Savings Plan: Benefit from a company-contributed retirement savings plan to help secure your financial futureWork Perks: Enjoy group discounts for travel, entertainment, shopping, and sports venuesEmployee Assistance Program: Support available 24/7 via phone, chat, in-person. Caregivers need care too!Collaborative Team Atmosphere: Work alongside a dedicated team of healthcare professionals who are committed to providing the highest quality of care, with a National Clinic team to network withTraining & Development: Opportunities to grow your career and develop on an on-going basisSafe and Supportive Environment: Adherence to strict health and safety protocols to ensure the well-being of both staff and clientsSupportive Management: Accessible clinical managers and schedulers who value and support your workQualifications:What you BringEducation:Secondary School DiplomaWorking knowledge of medical terminology is requiredCompletion of a related certificate/diploma such as Medical Terminology is preferredExperience and Abilities:A minimum of two years related customer service experience, preferably in healthcareWorking knowledge of medical terminology and medical recordsProven customer service and communication skills, preferably in healthcare or other high-paced customer service environmentAbility to handle issues and problem solve with tact and diplomacyExcellent computer skills (Windows, Microsoft office, internet, EMR)Ability to prioritize and handle multiple demands in a fast-paced environmentProven organizational and teamwork skills; able to work independently and prioritize workloadStrong interpersonal skills including demonstrated ability to build rapport and connectionsOur Commitment You- Equity, Diversity, and SafetyAt Bayshore Healthcare, we are committed to fair, equitable, and transparent compensation practices. Base salary offered within an established range are determined using clearly defined criteria, including skills, experience, and overall organizational impact. All offers are thoughtfully aligned with internal equity and external market competitiveness.We strive to create a high-quality and safe environment for both our team members and the clients and patients we serve is a top priority. Depending on provincial regulations and the nature of the role, new hires may be required to provide proof of vaccination against certain illnesses, such as COVID-19, Hepatitis, or seasonal influenza. Recruiters will provide any role-specific requirements.Our Equity, Diversity, and Inclusion standards shape our vision of being the difference in the lives of those we care for, collaborate with, and support within our communities. We take pride in cultivating a culture of belonging, one where individual differences are embraced and celebrated, and where programs, resources, and policies are designed to support each person’s purpose, potential, and well-being.Lastly, at Bayshore, we are equally committed to fostering an inclusive and accessible workplace and operate in full compliance with all provincial and territorial Human Rights and accessibility legislation. To ensure an inclusive recruitment and selection process, candidates are encouraged to share any accommodation needs they may have.Posting Close Date: October 30, 2026We thank all applicants. Shortlisted candidates will be contacted for interview by the assigned Recruiter.