Community Nursing Service Coordinator)

Bayshore HealthCare; Hamilton; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

Benefits & PTO

Retirement plan

Work perks

Employee assistance

Collaborative team

Training & development

Safe environment

Supportive management

Job summary

Bayshore HealthCare in Hamilton is seeking a Client Service Coordinator for our Nursing Program to be the vital link between patients, families, and the healthcare team. You will coordinate scheduling for care providers and ensure service delivery in a fast-paced home care setting.

The role requires strong customer service skills, the ability to learn EMR systems (Procura), and exceptional organization to manage rotating shifts and weekend requirements.

Qualifications

• Minimum two years related customer service experience, preferably in healthcare.
• Working knowledge of medical terminology and medical records.
• Excellent communication and customer service in fast-paced environment.
• Ability to prioritize and multitask in a busy setting.
• Proficient with EMR systems and Microsoft Office.

Responsibilities

• Communicate professionally with patients, families, staff, and funder organizations.
• Process funder referrals and updates in the EMR (Procura).
• Review with Supervisors, field nurses and patients to assess service needs.
• Schedule care providers based on client needs, geography, and staff availability.
• Coordinate consistent caregiver assignments and service delivery.
• Utilize and optimize staff schedules to meet availability and client care needs.
• Notify patients and staff of initial and ongoing schedules.
• Document accurate records in the EMR.
• Resolve patient concerns promptly and follow escalation pathways.

Skills

Customer service

Scheduling

Communication

EMR (Procura)

Healthcare knowledge

Problem solving

Organization

Microsoft Office

Education

Secondary School Diploma

Medical terminology certificate

Tools

Procura EMR

Job description

Be the Difference. Connect our Community. For over 50 years, Bayshore HealthCare has been a leading provider of home and community health services across Canada, delivering exceptional care with compassion and excellence.

Employment Status: Permanent Fulltime Program Name: Nursing Number of Hours: 37.5 weekly Location: 1211-4 Barton St E. Hamilton, Ontario L8H 2V4 Work Schedule: Rotating (position requires working every weekend and Day and afternoon hours Wed through Sunday or Thursday through Monday) On-Call: Yes Existing Vacancy: Yes - we\'re currently hiring candidate for an existing vacancy in this position

As the Client Service Coordinator for our Hamilton Home Care Solutions Branch Nursing Program, you won\'t just schedule nurses - you will be the vital link between patients, families, and healthcare teams! We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities.

What you will be doing - Primary Responsibilities

• Communicate- Professionally engage with patients, families, staff, and funder organizations
• Process- Quickly handle funder referrals and updates in the EMR (Procura)
• Review- Collaborate with Supervisors, field nurses and patients to assess service needs
• Schedule- Assigning care providers based on client needs, geographic area, staff skill-set and availability
• Coordinate- Ensure consistent caregiver assignments and service delivery
• Utilize- Optimize staff schedules to meet their availability and client care needs
• Notify- Keep patients and staff informed of initial and ongoing schedules
• Document- Maintain accurate records in the EMR
• Resolve- Address patient concerns promptly and follow escalation pathways

Your Competitive Compensation Package

Bayshore HealthCare is built upon the guiding values of compassion and reliability; teamwork and diversity; innovation, leadership, and growth. Every single one of our employees across Canada operates with these fundamental values in mind; Competitive Industry Wages: Bayshore recognizes the critical work you do. We offer competitive compensation reflecting your skills and dedication to care Comprehensive Benefits & PTO Packages: Enjoy company-sponsored health and dental benefits for you and your family, ensuring your well-being Retirement Savings Plan: Benefit from a company-contributed retirement savings plan to help secure your financial future Work Perks: Enjoy group discounts for travel, entertainment, shopping, and sports venues Employee Assistance Program: Support available 24/7 via phone, chat, in-person. Caregivers need care too! Collaborative Team Atmosphere: Work alongside a dedicated team of healthcare professionals who are committed to providing the highest quality of care, with a National Clinic team to network with Training & Development: Opportunities to grow your career and develop on an on-going basis Safe and Supportive Environment: Adherence to strict health and safety protocols to ensure the well-being of both staff and clients Supportive Management: Accessible clinical managers and schedulers who value and support your work

• Competitive Industry Wages: Bayshore recognizes the critical work you do. We offer competitive compensation reflecting your skills and dedication to care
• Comprehensive Benefits & PTO Packages: Enjoy company-sponsored health and dental benefits for you and your family, ensuring your well-being
• Retirement Savings Plan: Benefit from a company-contributed retirement savings plan to help secure your financial future
• Work Perks: Enjoy group discounts for travel, entertainment, shopping, and sports venues
• Employee Assistance Program: Support available 24/7 via phone, chat, in-person. Caregivers need care too!
• Collaborative Team Atmosphere: Work alongside a dedicated team of healthcare professionals who are committed to providing the highest quality of care, with a National Clinic team to network with
• Training & Development: Opportunities to grow your career and develop on an on-going basis
• Safe and Supportive Environment: Adherence to strict health and safety protocols to ensure the well-being of both staff and clients
• Supportive Management: Accessible clinical managers and schedulers who value and support your work

What you Bring

Education

• Secondary School Diploma
• Working knowledge of medical terminology is required
• Completion of a related certificate/diploma such as Medical Terminology is preferred

Experience and Abilities

• A minimum of two years related customer service experience, preferably in healthcare
• Working knowledge of medical terminology and medical records
• Proven customer service and communication skills, preferably in healthcare or other high-paced customer service environment
• Ability to handle issues and problem solve with tact and diplomacy
• Excellent computer skills (Windows, Microsoft office, internet, EMR)
• Ability to prioritize and handle multiple demands in a fast-paced environment
• Proven organizational and teamwork skills; able to work independently and prioritize workload
• Strong interpersonal skills including demonstrated ability to build rapport and connections

Our Commitment

Equity, Diversity, and Safety At Bayshore Healthcare, we are committed to fair, equitable, and transparent compensation practices. Base salary offered within an established range are determined using clearly defined criteria, including skills, experience, and overall organizational impact. All offers are thoughtfully aligned with internal equity and external market competitiveness. We strive to create a high-quality and safe environment for both our team members and the clients and patients we serve is a top priority. Depending on provincial regulations and the nature of the role, new hires may be required to provide proof of vaccination against certain illnesses, such as COVID-19, Hepatitis, or seasonal influenza. Recruiters will provide any role-specific requirements. Our Equity, Diversity, and Inclusion standards shape our vision of being the difference in the lives of those we care for, collaborate with, and support within our communities. We take pride in cultivating a culture of belonging, one where individual differences are embraced and celebrated, and where programs, resources, and policies are designed to support each person\'s purpose, potential, and well-being. Lastly, at Bayshore, we are equally committed to fostering an inclusive and accessible workplace and operate in full compliance with all provincial and territorial Human Rights and accessibility legislation. To ensure an inclusive recruitment and selection process, candidates are encouraged to share any accommodation needs they may have.

Posting Close Date: October 30, 2026 We thank all applicants. Shortlisted candidates will be contacted for interview by the assigned Recruiter.