Community Manager

Lexington Park Real Estate Capital Inc.; Waterloo; On-site; CAD 50,000 - 70,000; Full time

Job summary

Join a forward-thinking company as the Community Manager of The Laurels in Waterloo, where you will enhance the resident experience and manage day-to-day operations. This on-site role emphasizes customer service and operational excellence, offering a competitive salary, performance bonuses, and growth opportunities.

Benefits

Competitive salary

Performance bonus eligibility

Health and dental benefits

Learning and development opportunities

Paid vacation days

Qualifications

• Minimum 2 years of customer service experience required.
• Experience in residential property management is an asset.
• Understanding of budgeting and maintenance coordination.

Responsibilities

• Lead day-to-day operations and create a warm environment for residents.
• Coordinate unit turnovers and maintain communication with residents.
• Manage work orders and ensure compliance with tenancy regulations.

Skills

Customer service

Problem-solving

Communication

Attention to detail

Time management

Tools

Yardi software

Job description

ABOUT THE LAURELS

The Laurels is a first-of-its-kind building offering unique rental living in Waterloo's most sought-after community of Laurelwood. Located adjacent to a grocery-anchored plaza with a Starbucks and within walking distance of Gatestone Park, Columbia Lake, Laurel Creek Conservation Area, and much more. The Laurels has been purpose-designed to offer more livable space, combined with a secure environment and a wide range of amenities, including a fitness room, party room and a walking track surrounding an inviting green space.

THE OPPORTUNITY

In this front-line, on-site role (Monday to Friday), you’ll be the heartbeat of the community, leading the day-to-day operations of a purpose-built rental property, with a strong focus on resident satisfaction, customer service, unit turnovers, rent collection and work order management. You'll play a key role in creating exceptional resident experiences while supporting the financial and operational success of the property.

WHO YOU ARE

You’re a service-driven leader, who believes that great communities start with exceptional people. You thrive on creating memorable resident experiences, leading teams with authenticity, and bringing operational excellence to life every day. You believe in building community, not just managing buildings.

At The Laurels, part of the Lexington Park family of purpose-built rentals, we’re looking for someone who’s not afraid to think differently, challenge the status quo, and help shape the future of rental living in Waterloo.

WHAT YOU BRING TO THE TABLE

• Minimum 2-years of customer service experience (required).
• Experience in residential property management (an asset).
• Understanding budgeting, maintenance coordination, and resident relations (an asset).
• The ability to adapt quickly, solve problems confidently, and stay calm under pressure.
• You're approachable and upbeat, making residents feel welcome and valued, while staying organized and solutions-oriented when handling day-to-day operations.
• A passion for innovation and resident satisfaction using technology to streamline service.
• Integrity, professionalism, and strong communication skills.
• Highly organized with strong attention to detail.
• Proficiency with Yardi software (strong asset).
• Familiarity with Ontario tenancy laws and LTB procedures (preferred).
• Ability to thrive in a fast-paced, team-oriented environment.

YOUR DAY-TO-DAY

• As the Community Manager of The Laurels, you are the face of the community and the backbone of the community operations. You’ll: Create a warm, welcoming environment for residents—handling inquiries, concerns, and opportunities to enhance the resident experience.
• Coordinate unit turnovers, ensuring suites are inspected, cleaned, and move-in ready on schedule.
• Maintain proactive, timely, and effective communication with residents to ensure satisfaction and clarity.
• Collaborate cross-functionally with internal teams, including but not limited to operations and leasing.
• Coordinate with external vendors and service providers as needed, to ensure timely and high-quality service delivery.
• Review receivables and follow up with residents to collect rent in arrears and maintain accurate records internally.
• Review and manage work orders, ensuring that maintenance and repair requests are completed promptly and efficiently.
• Deliver and manage LTB forms and communications, in accordance with residential tenancy regulations.
• Administer and ensure compliance with all residential lease agreements.
• Assist in the preparation of regular and ad-hoc reports.
• Communicate and deliver resident chargebacks.
• Prepare and distribute non-legal tenant notices (e.g., water shut-offs, suite access).
• Take pride in the community and plan resident gatherings.
• Daily property walks and inspections.
• Maintain accurate records using Yardi property management software.
• Support other duties, as assigned.

WHY JOIN LEXINGTON PARK?

• Competitive salary and performance bonus eligibility.
• A chance to grow with a forward-thinking company redefining rental living in the Waterloo Region.
• Join a customer-first team that values collaboration, innovation, and results.
• Health and dental benefits.
• Learning and development opportunities.
• Stable and predictable on-site work schedule.
• Paid vacation days.

Apply now to help lead a vibrant, growing community at The Laurels!