Community Manager

OLIVER Agency - North America; Toronto; Hybrid; CAD 55,000 - 62,000; Full time

Job summary

OLIVER Agency - North America is seeking a Community Manager to oversee day-to-day brand social channels, from content creation to community engagement and performance reporting. You will work with account management and creative teams to ensure content resonates with diverse audiences.

The role requires curiosity about culture, adaptability in voice across brands, and the ability to work in a fast-paced environment with hybrid office expectations.

Qualifications

• Must be fluent in managing brand social channels across TikTok, Instagram, Facebook, Snapchat, Pinterest and Reddit.
• Ability to generate content ideas daily and execute quickly with quality.
• Engage with communities in comments and identify content opportunities in real time.
• Monitor platforms for trends and propose brand-appropriate responses.
• Contribute to influencer briefs with the team and assist with campaign ideas.
• Track, analyze, and report content performance against KPIs.

Responsibilities

• Create, publish, and manage content across brand social channels.
• Generate daily content ideas and execute with speed and quality.
• Engage with communities in comments and initiate conversations.
• Monitor platforms for trends and propose relevant responses.
• Contribute to influencer briefs with the wider team.
• Track, analyze, and report on content performance against KPIs.
• Partner with teams to develop larger campaign ideas.
• Stay updated on platform changes and evolving formats.

Skills

Social media

Content creation

Community management

Analytics

Adaptable writing

Platform familiarity

Tools

Khoros

Sprout

Sprinklr

Hootsuite

Job description

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group , we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision‑making, empowering our teams to produce innovative and impactful results.

Role: Community Manager

Must be 21+

Hybrid position (1-2 days in the office)

About the role:

As Community Manager, you'll be responsible for the day‑to‑day management of brand social channels — from content creation and publishing to community engagement and performance reporting. Working closely with account management and creative teams, you'll contribute ideas and bring a sharp understanding of what works on social. This is a role for someone naturally curious about culture, comfortable working at pace, and able to adapt their voice across multiple brand identities.

What you will be doing:

• Create, publish, and manage content across brand social channels including TikTok, Instagram, Facebook, Snapchat, Pinterest, and Reddit
• Generate content ideas daily and execute them with speed and quality
• Engage with communities in the comments — responding to fans, initiating conversations, and identifying content opportunities in real time
• Monitor platforms for trending moments and cultural hooks, proposing relevant, brand‑appropriate responses
• Contribute to influencer briefs alongside the wider team
• Track, analyse, and report on content performance against KPIs using platform analytics and social tools
• Partner with account management and creative teams to develop larger campaign ideas
• Stay current with platform changes, algorithm updates, and emerging social formats — and bring fresh thinking to how the team works

What you need to be great in this role:

• A strong grasp of major social platforms and what makes content perform — across TikTok, Instagram, Facebook, Snapchat, Pinterest, and Reddit
• Versatile writing ability — you can adapt tone and voice to suit different brands and audiences
• Experience creating and posting content for brand social channels
• Familiarity with social analytics and reporting tools such as Khoros, Sprout, Sprinklr, or Hootsuite
• Comfort working in fast‑moving environments where daily output is expected
• An eye for culture — you notice what's trending, what's resonating, and what's worth engaging with
• Basic proficiency with Microsoft Office (Excel, Word, PowerPoint); Adobe Photoshop is a plus
• Agency or in‑house brand experience is helpful — but strong ideas and platform instinct matter just as much

Gen AI & Agentic Thinking

• Basic proficiency with Gen AI tools relevant to social content creation and copywriting
• Curiosity about how AI can support content ideation, caption writing, and social reporting
• Willingness to develop prompting skills and explore AI‑assisted workflows
• Agentic mindset: ability to break tasks into clear steps, prioritise, and find efficient solutions

At the time of thisposting, the base salary for this position may range according to what's stated below.Individual compensation varies based onjob relatedfactors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just onecomponentof OLIVER’s total compensation package.

Salary Range

$55,250 - $61,750 CAD

Our values shape everything we do:

Be Imaginative to push the boundaries of what’s possible

Be always learningand listening to understand

Be actively pro‑inclusive and anti‑racist across our community, clients and creations

Our recruitment process does not employ artificial intelligence for selection. We use AI to support efficiency and consistency, not to replace human judgement.Candidate evaluation and selection are conducted without AI‑supported screening or decision‑making. We are committed to a fair, thoughtful, and equitable experience for every candidate.

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science‑based emissions reduction targets. Collectively, we work towards our mission,embedding sustainability into every department and through every stage of the project lifecycle.

Voluntary Self‑Identification

For government reporting purposes, we ask candidates to respond to the below self‑identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in OLIVER Agency - North America’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A \"recently separated veteran\" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.