Community Manager

INNOCEAN Canada; Toronto; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

Join a leading company as a Community Manager in Toronto, where you will manage social media for well-known brands like Hyundai and Genesis. This role involves content management, engagement with communities, and analytics for performance improvement. Ideal candidates will have strong communication skills and 2-3 years of relevant experience in the industry. You'll enjoy a flexible hybrid work setup and a supportive environment that prioritizes your well-being and professional growth.

Benefits

Flexible hybrid work setup

Generous time off policy

Comprehensive benefits coverage

Coaching and mentorship

Qualifications

• 2–3 years of experience managing brand social media accounts.
• Exceptional written communication skills with a sharp attention to tone and detail.
• Experience with automotive or lifestyle brands is a plus.

Responsibilities

• Manage all social media accounts for Hyundai and Genesis.
• Respond to comments and messages in a brand-appropriate manner.
• Conduct ongoing social listening to track trends and brand sentiment.

Skills

Written Communication

Social Media Management

Analytical Skills

Organizational Skills

Tools

Sprinklr

Job description

Are you looking for a new challenge and an opportunity to advance your career? We are on the lookout for an digitally savvy and social media obsessed Community Manager to join our team at our Toronto Office!

The Role :

You’ll be the voice behind the Hyundai and Genesis brands online—managing content, engaging with followers, monitoring social trends, and pulling performance insights. You live and breathe social media, understand how communities behave on each platform, and can represent a brand with professionalism and personality.

What Your Typical Day Will Look Like :

• Manage all social media accounts for Hyundai and Genesis (Instagram, Facebook, X / Twitter, YouTube, TikTok, LinkedIn)
• Schedule and publish content across platforms using social media management tool : Sprinklr
• Monitor daily activity and ensure posts are delivered on time, with precision and brand consistency

Community Engagement

• Respond to comments, questions, and messages in a timely, brand-appropriate manner
• Escalate issues or opportunities to internal teams (account, strategy, client, or PR)
• Monitor conversations and sentiment across all channels, turning interactions into insights Social Listening & Insights
• Conduct ongoing social listening to track emerging trends, brand mentions, and competitor activity
• Surface community feedback and cultural moments that could inform content strategy
• Track brand sentiment and share real-time observations with strategy and creative teams

Analytics & Reporting

• Pull regular performance metrics and provide reporting support for monthly and quarterly reviews
• Assist in analyzing what's working (and what’s not) to continually improve channel performance
• Work closely with the Social Strategy, Creative, and Account teams to stay aligned on brand voice and campaign priorities
• Participate in brainstorms and content planning meetings
• Keep your finger on the pulse of pop culture, automotive, and digital trends to help the brands stay fresh and relevant

What You Bring :

• 2–3 years of experience managing brand social media accounts
• Exceptional written communication skills with a sharp attention to tone and detail
• Strong grasp of written English required, French an asset, but not required
• Hands-on experience with publishing and social analytics tools
• Strong organizational skills and the ability to manage multiple tasks and platforms at once
• Experience with automotive, lifestyle, or premium brands is a plus
• Social CM Software Experience an asset
• Experience working with multiple clients an asset
• Experience with PR and escalation issues an asset

What Makes You Stand Out :

• Excellent written and verbal communication skills.
• Strong business acumen and interpersonal skills with a solution focused mindset.
• Results driven, self-motivated, assertive, and resourceful.
• Exceptional time management skills and detail oriented.
• Ability to collaborate cross-functionally and bring solutions to the table.

What you’ll love about working at INNOCEAN Canada :

• People-first and Inclusive of all – we’re proud to be recognized by ‘Great Places to Work’ - four years in a row and counting – overall, as well as for youth, inclusion, and as a Best Place to Work for Women.
• Flexible hybrid work set up, with an awesome space at King Street West for collaboration and team get-togethers.
• Generous time off plus an end of year winter break equals time well taken; our people also get extra days off when they reach key work milestones!
• Your Wellbeing is all-important. Our comprehensive plan covers insurance must-haves and nice to haves from full benefits coverage and flex spending account for additional $$$, to RRSP’s confidential individual counseling, and paid personal days for you to take care of you.
• Coaching and mentorship in your day-to-day to fuel your growth.

INNOCEAN Canada is an equal opportunity employer that is committed to diversity, inclusion, and teamwork. We encourage all qualified applicants to inquire below. Any disability-related needs will be accommodated throughout the recruitment process.