Community Manager

Quantum Management Services Ltd.; Toronto; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

A leading non-profit association seeks a Community Manager to enhance online member engagement. The role involves managing digital communities, supporting chapter operations, and ensuring effective communication across multiple platforms. Candidates should have a degree in Communications or Marketing, with certification preferred and significant community management experience.

Qualifications

• 5 years of related experience, preferably in the association or not for profit sector.
• Excellent verbal, written and interpersonal communication skills are essential.
• Demonstrated community management and growth skills.

Responsibilities

• Build and grow the new Association Digital Communities using the Higher Logic platform.
• Engage with Chapter volunteer teams across Canada to foster development.
• Provide relevant reporting to project stakeholders and champions.

Skills

Communication

Community Management

Cross-functional Collaboration

Education

Degree in Communications or Marketing

CCM Certified Community Manager or comparable certification

Tools

Higher Logic

Diligent Board Books

OnBoard

Wordpress

iMIS

Job description

Location: Toronto (hybrid, 2 days in downtown office) remote is an option for those outside of Toronto

Salary: Full remuneration package with benefits, pension, offering a positive and collaborative work environment

Are you passionate about connecting, building and managing online community engagement?

Our client, a leading not for profit association, is currently hiring a Community Manager reporting to the VP, Innovation and IT to lead engagement of their members online communities and ensure a high degree of engagement and collaboration in support of enhanced member value.

Important aspects of this function are supporting their volunteer leaders in 34 chapters across Canada and will be accountable for ensuring centralization onto key platforms for governance and fostering continuity across digital communities. Communication between project stakeholders and champions is essential.

Responsibilities include but not limited to:

- Build and grow their new Association Digital Communities using the Higher Logic platform

- Support their Chapter Central portal using the iMIS platform to engage their 34 volunteer chapter networks across Canada

- Handle their Committee and Chapter communities using the Onboard platform

- Support Association in promoting awards programs and special events within digital communities

- Liaise with accounting, events, communications and other teams to integrate information and promotions within their communities and platforms

- Promote migration from public social media channels to the member digital communities

- Support member data to ensure accurate access to digital community tools (iMIS/CRM)

- Engage with Chapter volunteer teams across Canada

- Provide relevant reporting to project stakeholders and champions

- Execute other duties as required

Education/Knowledge/Skills Required:

- Degree in Communications, Marketing or related field

- CCM Certified Community Manager or comparable certification is an asset

- 5 years of related experience, preferably in the association or not for profit sector

- Knowledge of Higher Logic, Diligent Board Books, OnBoard, Wordpress, iMIS platforms are assets

- Excellent verbal, written and interpersonal communication skills are essential

- Ability to work cross functionally with various stakeholder groups

- Demonstrated community management and growth skills

Please forward your resume to [e-mail].

OUR VIRTUAL DOORS ARE OPEN! We’re also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing and Management

• Industries

  Non-profit Organizations

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