Community Manager

BGO; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

BGO Properties is seeking a passionate Community Manager to lead their residential rental community in Toronto. The role involves overseeing operations, ensuring exceptional resident experiences, and managing a dedicated on-site team. Ideal candidates will have extensive property management experience and a strong focus on customer service.

Qualifications

• 3+ years of related experience with residential property management or hospitality.
• Experience leading a team.
• A College or University education in a business or hospitality field would be considered an asset.

Responsibilities

• Handle inquiries and maintain high resident relations.
• Ensure all rents are received and manage lease renewals.
• Organize resident events and oversee guest suite requests.

Skills

Customer Service

Organizational Skills

Leadership Skills

Decision Making

Communication Skills

Education

Post-secondary courses in property management or hospitality

Tools

Microsoft Office

Yardi

Job description

Join to apply for the Community Manager role at BGO

1 week ago Be among the first 25 applicants

Join to apply for the Community Manager role at BGO

Altair | North York, ON

Join Us to Grow, Connect, and Make an Impact.

At BGO Properties, we’re dedicated to enhancing personal and professional growth, fostering meaningful connections, and giving back to the communities where we operate.

Community Manager

Altair | North York, ON

Join Us to Grow, Connect, and Make an Impact.

At BGO Properties, we’re dedicated to enhancing personal and professional growth, fostering meaningful connections, and giving back to the communities where we operate.

As one of Canada’s premier providers of commercial property management and leasing services, BGO Properties manages a diverse portfolio of over 400 properties, totaling more than 67 million square feet of residential, office, industrial, and retail space. For over 30 years, our clients have trusted us to deliver innovative real estate solutions that create value and support their success.

As part of the global BGO family, we leverage international expertise and local market insights to provide high-quality services. Our experienced team works across a variety of commercial real estate sectors, which ensure every property we manage is a welcoming and functional destination for tenants.

Whether you’re launching your career or advancing as a seasoned professional, BGO Properties offers opportunities for professional growth, continuous learning, and leadership development.

Join us and help shape the future of commercial real estate.

The opportunity: We have an exciting opportunity to join BGO’s residential rental community. We’re looking for a passionate residential real estate leader to join our team.

The Community Manager will lead the dedicated on-site team, setting the stage for exceptional resident experience, ensuring elevated day-to-day living, and overseeing all operational and business functions of the building, including maximizing the net operating income. The successful candidate will thrive in a fast-paced environment, be a self-starter, have an aptitude for personal growth and have a passion for providing elevated customer experiences.

Customer Service

What you will do:

• Professionally and courteously handle all inquiries, feedback, complaints or concerns. Ensure a high level of resident relations is maintained through regular contact and proactive attention to resident needs.
• Maintain an overall focus on enhancing the customer experience.
• Foster a strong customer service culture amongst all staff.
• Promote a strong sense of community; participate in company sponsored community events.
  
  

Management And Administration

• Ensure resident records are updated daily to coincide with receipt of approved leases, notices to vacate, skips, and evicts.
• Ensure all rents are received, recorded, and cheques are deposited, including security deposits.
• Pursue rental arrears; serving Termination Notices, Rent Increase Notices, and other notices when applicable and in compliance with Provincial Tenancy Act.
• Promote EFT payment – as the in essence only acceptable payment method – repeat message during renewal discussions.
• Take care of lease assignments and sublease requests within the prescribed response period.
• Assess together with the Property Manager any request for apartment upgrades during the lease.
• Assist with thorough orientation and training of new staff, as required, according to established on-boarding training plan.
• Maintain and update the resident directory, locker lists and bicycle room records – and assist with audits.
• Participating in various operations meetings.
• Complete and/or coordinate incoming and outgoing suite inspections and document as required.
• Prioritize follow ups on Moving in surveys – and oversee that deficiencies are resolved in timely fashion.
• Prioritize follow ups on poor Google ratings.
• Prioritize follow ups on poor service ratings related to maintenance requests.
• Negotiate lease renewals in conjunction with established targets and quotas.
• Reception coverage for short periods - as required.
• Assist with the daily monitoring and updating of work orders and Resident notes as required.
• Be familiar with and adhere to the company’s Health and Safety policy.
• Wear prescribed Personal Protective Equipment (PPE) if applicable.
• Comply with regular fire and life safety standards including monthly testing and annual drills. Ensure a thorough knowledge and understanding of emergency procedures i.e. fire and flood.
• Ensure all vendors and contractors comply with the established health and safety policy, and immediately report any infractions, hazardous conditions, or damaged equipment to the Property / General Manager.
• Initiate and organize Resident events (Breakfast on the go, Ice cream day, Halloween, Holiday event etc.).
• Overseeing the Guest suite requests and coordinating with the all departments.
• Participate in special projects from time-to-time.
  
  

Marketing And Leasing

• Actively promote resident referral programs.
• Negotiate lease renewals to achieve optimum value.
• Encourage appointments or viewings with all prospective resident callers or walk-ins, when needed. Conduct viewings of the property and suites with prospective residents.
• Qualify prospective residents to determine their needs and suitability as candidates.
• Negotiate leases to achieve optimum value.
• Participate in open houses.
• Assist in the lease approval process as required: collect all pertinent information on the Application Form and forward to the General Manager for approval; completed bank form, employment letters, EFT form and / or certified cheques, background checks, credit checks, lease signing, schedules, assignments, and addendum forms.
  
  

Sustainability

• Set targets and goals for energy efficiency, greenhouse gas emissions, water usage and recycling.
• Continually seek and engage residents and staff in identifying opportunities for waste reduction and improvements in recycling.
• Embrace and pro-actively support BGO's culture of environmental sustainability, and corporate and social responsibility.
  
  

Who You Are

• Experience: 3+ years of related experience with residential property management or hospitality, post-secondary courses in property management or hospitality, experience leading a team.
• Education: A College or University education in a business or hospitality field would be considered an asset.
• Relationship/Leadership Skills: Able to communicate effectively and professionally, both oral and written; able to develop and sustain cooperative working relationships with team members, senior management, contractors, residents, and the public
• Organizational/Multi-Task Skills: Ability to allocate one’s time effectively and manage tight deadlines; ability to work under pressure and achieve quality results; ability to handle multiple demands and competing priorities, and adapt to new ideas and constant changes; results oriented, detail oriented and accurate
• Decision Making Skills: Ability to resolve problems using facts and sound reasoning; ability to achieve goals using a strategic approach; proven innovation with a willingness to manage and adapt to change
• Computer Skills: Intermediate skills in Microsoft Office: MS Word, Excel, and Outlook; knowledge of Yardi an asset
• Availability: Flexibility in hours to ensure availability for last day of each month & the first two to three days of the beginning of the month in order to accommodate the move-in-move-outs, trades and rent collection. Being able to handle emergencies occurring after regular office hours
• Knowledge: A complete understanding of all applicable laws, legislation, and rights concerning resident / landlord relations
• Police Clearance: A criminal verification check is required for employment
  
  

At BGO, we recognize that each employee’s unique experiences, perspectives, and viewpoints strengthen our ability to create and deliver the best value to our clients, partners and stakeholders/investors and therefore we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations and life experiences to apply.

BGO is committed to equitable hiring practices and we welcome the opportunity to discuss accommodation and ensure fairness and equity in our hiring process. If you require accommodation, please email us at [e-mail] and include: Job posting #, your name and your preferred method of contact.

We thank all applicants for their interest in employment with BGO, however only those selected for an interview will be contacted.

BGO Properties is the Canadian real estate property management and leasing division of BentallGreenOak (Canada) Limited Partnership. BGO is a global real estate investment management advisor, real estate lender, and globally recognized provider of real estate services. BGO is a part of SLC Management, the institutional alternatives and traditional asset management business of Sun Life. For more information, please visit www.bgoproperties.com

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing and Sales

Referrals increase your chances of interviewing at BGO by 2x

Sign in to set job alerts for “Community Manager” roles.

Social Media Manager & Content Creator at Tonic Living

Senior Community Liaison Officer (11446)

Greater Toronto Area, Canada CA$96,460.00-CA$120,611.40 1 day ago

Social Media & Brand Manager - Laurent Dagenais

Community Relations Manager - 18-month Contract (2025-8335)

Marketing Manager , Digital Solutions (15 month contract)

Richmond Hill, Ontario, Canada 1 year ago

Marketing Manager, EQ Bank (12-Months Contract)

Toronto, Ontario, Canada $20.00-$35.00 2 weeks ago

Marketing Manager, Bobbi Brown (1 Year Contract)

Content and Community Manager (18-Month Contract)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.