Community Manager

VML South Africa; Montreal; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading company in Montreal is seeking a Community Manager to build and nurture online communities around client brands. The role involves engaging with followers, managing reputations, and analyzing social media trends. The ideal candidate has strong communication skills, is bilingual, and has a passion for social media. A hybrid work model is adopted, ensuring flexibility and collaboration.

Qualifications

• 3+ years of social marketing experience focused on community management.
• Proficient in French and English, both spoken and written.

Responsibilities

• Monitor and respond to social media mentions and comments.
• Engage with followers and foster conversations.
• Analyze social media data for trends and insights.

Skills

Social Marketing

Community Management

Bilingual (French and English)

Analytical Skills

Communication

Creativity

Organizational Skills

Job description

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

The Community Manager is a vital role within the connections team, responsible for building and nurturing a thriving online community around our client's brands. You will be responsible for fostering meaningful conversations, managing online reputations, and contributing to the overall success of our client's social media strategies. This role requires a proactive, creative, and highly organized individual with a passion for social media and a deep understanding of online community dynamics.

Responsibilities :

Community Engagement & Moderation :

• Monitor, assess, and respond to social media mentions, replies, and comments across all relevant platforms in a timely and professional manner.
• Proactively engage with followers, fostering conversations and building relationships.
• Identify and address potential issues or negative sentiment, escalating to appropriate internal teams as needed.
• Enforce community guidelines and ensure a safe and respectful online environment.

Social Listening & Trend Analysis :

• Keep a pulse on current events, online trends, and potential controversies or threats relevant to the brand and industry.
• Monitor social media channels for brand mentions, industry news, and competitor activity.
• Analyze social media data to identify trends, insights, and opportunities for improvement.
• Provide regular reports on community engagement, sentiment, and key performance indicators (KPIs).

Reporting & Analysis :

• Track and analyze key social media metrics to measure the effectiveness of campaigns and content.
• Prepare regular reports on community growth, engagement, and sentiment.
• Use data to inform future social media strategies and tactics.

Skills :

• 3+ years of social marketing experience, with a focus on community management.
• Proficient in French and English, both spoken and written.
• Proven experience building and managing online communities.
• Experience working independently and ability to move projects forward without detailed direction.
• Deep understanding of social platforms and functions (e.g., Facebook, Instagram, Twitter, LinkedIn, TikTok, YouTube), and the ability to share that knowledge with others.
• Excellent written and verbal communication skills, with the ability to adapt your writing style to different platforms and audiences.
• Strong analytical skills and the ability to interpret social media data.
• Ability to collaborate effectively within a team and across departments.
• Creativity and a passion for social media.
• Strong organizational and time-management skills.
• Ability to work under pressure and meet deadlines.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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Community Manager • Montreal, Montreal (administrative region), Canada