Community Leader

Skyline Group of Companies; Belleville; On-site; CAD 47,000 - 63,000; Full time

Benefits offered by this job

Employer paid health & dental benefits

ESP match

Paid volunteer days

Ongoing training

Growth opportunities

Job summary

Skyline Group of Companies in Belleville, ON, Canada, is seeking a Community Leader to provide excellent tenant services and manage administrative, maintenance, cleaning, and general upkeep of the building.

The role includes showing units, processing applications, addressing inquiries, and coordinating with Head Office for approvals, while ensuring occupancy and compliance with safety standards. A strong background in property management and customer service is required.

Qualifications

• Relevant post-secondary education and five (5) years’ experience in property management required.
• Computer skills (Word, Excel, e-mail/web) are required.
• Strong customer service and communication abilities are essential.

Responsibilities

• Advertising and showing units to prospective tenants, processing applications, and closing deals while tracking inquiries and filings.
• Address tenant concerns within 24 hours and coordinate maintenance and repairs.
• Be available during working hours and respond quickly to tenant emergencies; organize tenant relations events.
• Manage fire safety records, conduct inspections, and maintain logbooks; collect rents and assist audits.
• Complete lease and inspection documents with high attention to detail; maintain resident files in property management software.
• Oversee cleaning and maintenance responsibilities, supervise contractors, and handle seasonal outdoor tasks.

Skills

Customer service

Communication

Computer skills

Education

Post-secondary education in relevant field

Tools

Word

Excel

Email/Web

Job description

• Schedule: Monday to Friday, Morning Availability Required
• Compensation Includes:
• $55,000 annually, inclusive of monthly bonus

• Location: Belleville, ON, Canada
• Job Type: Full-Time
• Schedule: Monday to Friday, Morning Availability Required
• Compensation Includes:
• $55,000 annually, inclusive of monthly bonus
• Employer Paid Health & Dental Benefits

Job Overview

The Community Leader is responsible for providing good customer service to tenants, as well as ensuring administrative, maintenance, cleaning and general up-keep of the building.

Key Responsibilities

• Advertising and showing units to prospective tenants, answering all rental inquiries, processing application forms, assisting with checking credit references, emailing requested documents/applications to Head Office for approval, and closing deals while tracking and recording all rental calls, emails, and walk-ins.
• Ensure high tenant satisfaction by promptly addressing concerns and complaints within 24 hours, providing customer service, and coordinating maintenance and light repairs. Treat all tenants with respect, especially during disputes, and maintain communication throughout the resolution process.
• Be available during working hours and respond quickly to tenant emergencies. Prioritize requests for accommodation and ensure compliance with accessibility policies. Organize and execute tenant relations events to foster a sense of community.
• Manage fire safety records, conduct inspections, and maintain logbooks according to company procedures. Collect and deposit rents, track expenses, and assist in audits. Perform administrative tasks like responding to emails, faxing documents, posting notices and maintaining accurate records of transactions.
• Completing necessary documentation with highest level of attention-to-detail for leases and inspections, track expenses, maintain resident files, in our property management software.
• Manage cleaning and maintenance responsibilities, including maintaining cleanliness in common areas, addressing maintenance requests, performing minor repairs, and supervising contractors to ensure the property remains free of debris. Oversee seasonal outdoor tasks such as raking grounds, tending to flower beds, shoveling snow, salting walkways, and handling small repairs and upkeep as required.

Qualifications

• Relevant post-secondary education and five (5) years’ experience in the property management is required.
• Valid driver’s license with satisfactory driving record and automobile insurance.
• Computer skills (Word, Excel, e-mail/web) are required.
• Ability to lift 50lbs, bend, push and pull as well as go up and down stairs.

Who are we?

Skyline is a capital management company that acquires, develops, and manages real estate properties and clean energy assets, and offers them as private alternative investment products.

Why us?

We offer competitive pay structure, employer paid benefits, an employee savings plan (We invest in your future with our ESP match!), paid volunteer days, ongoing training, and growth opportunities. We pride ourselves as an inclusive and empathetic employer. Our culture empowers staff at all levels to support and build vibrant communities.

We are an equal opportunity employer committed to diversity and accessibility. Accommodations are available upon request by contacting Skyline Human Resources at [email protected]