Resident Manager, Live-In

Skyline Group of Companies; Welland; On-site; CAD 40,000 - 48,000; Full time

Benefits offered by this job

Utilities & Parking Included

Monthly Bonus

Employer Paid Health & Dental Benefits

Job summary

Skyline Group of Companies is seeking a Resident Manager in Welland, Ontario. You will oversee daily operations of assigned apartment buildings, including leasing, admin duties, light maintenance, cleaning, and delivering excellent tenant service.

Responsibilities include advertising, showing units, processing applications, rent collection, and coordinating maintenance while ensuring safety and compliance. A valid driver’s license and strong computer skills are required.

Qualifications

• High school diploma or minimum five (5) years of relevant experience is required.

Responsibilities

• Advertising and showing units to prospective tenants, processing application forms, assisting with checks, and closing deals while tracking calls and inquiries.
• Manage the apartment building by overseeing rent collection, tenant follow-up, inquiries, showings, reference checks, notices, and emergencies.
• Maintain fire safety logbooks, update safety plans, complete paperwork, and review rent rolls for accuracy.

Skills

Customer service

Leasing knowledge

Administrative tasks

Computer skills

Education

High school diploma

5+ years relevant experience

Tools

Word

Excel

Email/Web

Job description

• Location: Welland, Ontario,Canada
• Job Type: Full-Time
• Schedule: Rotating Schedule, Weekends + On-Call Availability required
• Compensation Includes:
  • $44,000 annually, inclusive of rent for provided apartment.
  • Utilities & Parking Included
  • Monthly Bonus
  • Employer Paid Health & Dental Benefits

Job Overview

The Resident Manager is responsible for daily operations of assigned apartment buildings, including leasing, administrative tasks, light maintenance, cleaning and providing great customer service to tenants.

Key Responsibilities

• Advertising and showing units to prospective tenants, answering all rental inquiries, processing application forms, assisting with checking credit references, emailing requested documents/applications to Head Office for approval, and closing deals while tracking and recording all rental calls, emails, and walk-ins.
• Manage the apartment building by overseeing rent collection, tenant follow-up, while handling rental inquiries, showing units, completing reference checks, delivering notices, staying available during working hours and emergencies, and organizing tenant events.
• Maintain fire safety logbooks, update fire safety plans, complete paperwork, and review rent rolls, ensuring accuracy in rent collections, and participating in audits.
• Perform clerical tasks such as organizing receipts, quotes, and purchase orders, handling administrative duties like email responses, incident documentation, and faxing.
• Handle cleaning and maintenance tasks, including cleaning common areas, managing maintenance requests, performing small repairs, and overseeing contractors, while ensuring the property remains free from garbage. Complete outdoor seasonal cleaning such as raking grounds, caring for flower beds, snow shoveling and salting walkways, performing small repairs, and minor maintenance as needed.

Qualifications

• High school diploma or minimum five (5) years of relevant experience is required.
• Valid driver’s license with satisfactory driving record and automobile insurance may be required.
• Computer skills (Word, Excel, e-mail/web) are required.
• Knowledge of regional policies, industry standards; municipal by‑laws; and Applicable provincial legislation (including Residential Tenancy Act, Building Codes including Fire Codes, the Occupational Health and Safety Act) is an asset.
• Ability to lift 50lbs, bend, push and pull as well as go up and down stairs.

Who are we?

Skyline is a capital management company that acquires, develops, and manages real estate properties and clean energy assets, and offers them as private alternative investment products

Why us?

• competitive pay structure
• employer paid benefits
• an employee savings plan (We invest in your future with our ESP match!)
• paid volunteer days
• ongoing training
• growth opportunities

We pride ourselves as an inclusive and empathetic employer.

Our culture empowers staff at all levels to support and build vibrant communities.

We are an equal opportunity employer committed to diversity and accessibility. Accommodations are available upon request by contacting Skyline Human Resources at [e-mail]