Senior Director Communications Transformation

Banque Nationale du Canada; Edmonton; Hybrid; CAD 150,000 - 230,000; Full time

Benefits offered by this job

Health and wellness program

Employee Share Ownership Plan

Employee and family assistance program

Preferential banking services

Involvement in community initiatives

Virtual sleep clinic

Job summary

National Bank is seeking a Senior Director, Communications Transformation to lead the modernisation of our internal communications ecosystem. Based in a hybrid role across Edmonton, Montreal and Toronto, you will drive data-informed decisions, AI-enabled workflows, and a scalable operating model.

You will develop editorial strategies, governance, and audience-focused approaches, and lead a multidisciplinary team to deliver strategic communications across Canada, strengthening culture and

Qualifications

• Hold a degree in a related field and have 6 to 10 years of relevant experience.
• Extensive experience leading complex organizational or communications transformations.
• Expertise in internal communications, change communications, employee engagement and culture.
• Experience defining editorial strategies, content governance and digital channel strategies.
• Advanced knowledge of AI, analytics and digital technologies applied to communications.
• Experience using data to measure effectiveness and inform strategic decisions.
• Experience leading multidisciplinary teams in a large organization.

Responsibilities

• Lead the transformation of the Bank’s internal communications ecosystem by implementing an integrated, scalable and data-driven operating model.
• Develop communication strategies that support major business, technology and people transformations while promoting understanding, alignment and adoption.
• Define the enterprise-wide editorial strategy, content governance, communication standards and audience-focused approaches across internal channels.
• Modernize communications practices by integrating artificial intelligence, analytics and digital technologies into planning, content creation, measurement and decision-making.
• Advise senior leaders by translating complex organizational priorities into clear, compelling and measurable communication strategies.
• Build and lead a multidisciplinary team responsible for communications strategy, internal channels, content production and change communications.
• Collaborate with senior leaders to ensure consistent, accessible, and engaging communications across Canada.

Skills

Strategic leadership

Internal communications

Change management

Data-driven decision making

Editorial strategy

Leadership

Stakeholder management

Education

Degree in a related field

Job description

Senior Director Communications Transformation

Hybrid

Job number

36661

Category

Manager

Status: Permanent

Schedule: Full-Time

05-Nov-2026

Area(s) of interest: Human resources

Location(s): Edmonton, Montreal, Toronto

A career as a Senior Director, Communications Transformation in the Culture, Community and Voice of the Organization team at National Bank means acting as a strategic leader in the transformation of our internal communications ecosystem. This job allows you to have a positive impact on our organization through your expertise in organizational transformation, internal communications, digital innovation and data-informed decision-making.

You will help build a modern, integrated and high-performing communications function that strengthens our culture, supports major transformations and creates an accessible and engaging employee experience across Canada.

Your role

• Lead the transformation of the Bank’s internal communications ecosystem by implementing an integrated, scalable and data-driven operating model.

Develop communication strategies that support major business, technology and people transformations while promoting understanding, alignment and adoption.

Define the enterprise-wide editorial strategy, content governance, communication standards and audience-focused approaches across internal channels.

Modernize communications practices by integrating artificial intelligence, analytics and digital technologies into planning, content creation, measurement and decision-making.

Advise senior leaders by translating complex organizational priorities into clear, compelling and measurable communication strategies.

Build and lead a multidisciplinary team responsible for communications strategy, internal channels, content production and change communications .

Your team

The Culture, Community and Voice of the Organization sectorconsists of a multidisciplinary group of specialists who work in an agile, proactive and collaborative manner to identify opportunities, modernize communications practices and continuously improve the employee experience.

Within the Corporate Communications department, you are part of a team of 30 specialist and you will report to the Vice-President, Culture, Community and Voice of the Organization. Our team stands out for its strategic impact, innovative approach and commitment to creating consistent, accessible and engaging communications across Canada.

The Bank values continuous development and internal mobility. Our personalized training programs, based on learning through action, allow you to master your role and develop new areas of expertise. Tools such as the Data Academy, language training, the Harvard Learning Center, and coaching and mentoring support are available to you at all times.

Prerequisites

• Hold a degree in a related field and have 6 to 10 years of relevant experience.

Extensive experience leading complex organizational or communications transformations from strategy through implementation.

Demonstrated expertise in internal communications, change communications, employee engagement and organizational culture.

Experience defining editorial strategies, content governance frameworks, communication standards and digital channel strategies.

Advanced knowledge of artificial intelligence, analytics and digital technologies applied to communications.

Experience using data and insights to measure communication effectiveness, optimize employee experiences and support strategic decisions.

Significant experience leading and developing multidisciplinary teams in a large, complex organization.

Languages:

Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French.

Critical Thinking Diversity & Inclusion Emotional Intelligence Innovation Management Risk Management Stress Management Business Alignment Data-Driven Decision-Making Decision Making Learning Agility Mobilization Partner Development Resiliency Strategic Vision Strategy Execution

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

• Health and wellness program, including many options
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferential banking services
• Involvement in community initiatives
• Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during your initial conversations. We welcome all candidates! What can you bring to our team?

Why work at National Bank?

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?