Communications Clerk - Repost

Shared Health-Soins Communs; Winnipeg; On-site; CAD 32,000 - 36,000; Part time

Job summary

St. Boniface Hospital in Winnipeg is seeking a Communications Clerk. You will handle inbound calls, direct inquiries, and assist at both the Telephone Inquiry Desk and Back Office, using paging systems to contact physicians and staff and maintain directories and records.

The role requires bilingual English and French capabilities and a professional, confidential approach. The position is in-person, 4 hours per day, 0.52 FTE, with daytime shifts.

Qualifications

• Fluently bilingual in English and French with strong verbal and written skills.
• Grade 12 education or recognized equivalent.
• Ability to read, write, speak and understand English and French.
• Proficiency in Windows environment and keyboarding (35 wpm).
• Excellent interpersonal and telephone communication skills.
• Ability to handle confidential information and multi-task in a fast-paced setting.
• Ability to work independently with minimal supervision.
• Able to adapt to stressful situations and contact patients and families in French when needed.

Responsibilities

• Answer and transfer incoming calls and direct inquiries at the Telephone Inquiry Desk.
• Operate public address and paging systems to contact physicians and staff.
• Maintain directories, phone lists, and related records; assist in back-office duties as assigned.
• Support emergency announcements and coordinate with Administrative Personnel.

Skills

Bilingual English/French

Windows OS

Keyboarding

Phone etiquette

Interpersonal communication

Confidentiality

Multi-tasking

Independence

Education

Grade 12, or equivalent

Tools

Windows

Job description

Requisition ID: 412165

Position Number: 20070832

Posting End Date: October 26, 2026

City: Winnipeg

Employer: St. Boniface Hospital

Site: St. Boniface Hospital

Department / Unit: Telephone & Inquiry - SBH

Job Stream: Non-Clinical

Union: CUPE

Anticipated Start Date: ASAP

FTE: 0.52

Anticipated Shift: Days

Work Arrangement: In Person

Daily Hours Worked: 4.00

Annual Base Hours: 2015

Salary: $23.318 , $23.986 , $24.673 , $25.386 , $26.115

Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care.

Position Overview

Under the general supervision of the Supervisor, Coding, Med Legal and Inquiry, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Communications Clerk is responsible for: performing duties on a rotating basis at the Telephone Inquiry Desk and the Back Office to include: answering and transferring all incoming calls; directing inquiries; using the Public Address and External Paging Systems to contact physicians and Administrative Personnel; making emergency announcements; maintaining directories and records of phone lists, etc.; and performing other related duties as assigned.

Experience

• Six (6) months related* experience; or,
• Six (6) months customer service experience where the primary function was acting as a direct point of contact for customers via telephone and in person.

Note: Experience as Unit Clerk, Unit Assistant, Receptionist, Secretary, Slating Clerk or Dispatcher is deemed to meet the definition of "related" experience.

Education (Degree/Diploma/Certificate)

• Grade 12, or recognized equivalent.

Certification/Licensure/Registration

Not Applicable

Qualifications And Skills

• Fluently bilingual in both English and French. ***
• Ability to work in a Windows operating environment.
• Keyboarding skills.
• Keyboarding speed: 35 wpm.
• Ability to read, write, speak and understand English.
• Ability to interact well with others.
• Ability to retain information which is of a confidential nature.
• Ability to multi-task in a fast-paced environment.
• Good interpersonal communication skills.
• Good telephone manner.
• Ability to adapt readily to stressful situations.
• Ability to work independently with minimal supervision.
• The candidate must be able to understand and speak French at a proficiency level that allows them to sustain varied in-depth conversations with patients and families. Language proficiency will be evaluated in order to assess the applicant’s proficiency level. For more information on the required proficiency level, please contact the Human Resources Department.

Le candidat doit pouvoir comprendre et parler le français afin de soutenir une variété de conversations avec les patients et les familles. Une évaluation de la maîtrise de la langue sera effectuée dans le but de vérifier le niveau de compétence du candidat. Pour de plus amples renseignements au sujet du niveau linguistique, veuillez communiquer avec le service des Ressources humaines.

Physical Requirements

Not Applicable

St. Boniface Hospital is committed to empowering a workforce that welcomes and celebrates diversity by fostering culturally safe places for all employees. We strive to celebrate our diverse workforce and the outstanding work we do every day.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Interviewed candidates may be called upon to participate in a skills assessment.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Manitoba healthcare employers, in partnership with the Indigenous community, are committed to increasing the representation of Indigenous People within all levels of our workforce. Indigenous applicants are encouraged to apply and to voluntarily self-identify as being of Indigenous descent in their cover letter/application.