Communications and Outreach Technician

City of Lethbridge; Lethbridge; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking organization as an Outreach and Education Technician, where you will play a vital role in promoting environmental awareness and community engagement. This one-year term position offers the opportunity to work within a dedicated team focused on customer needs and tangible results. Your responsibilities will include organizing outreach activities, managing projects, and analyzing communication data to drive impactful initiatives. If you are passionate about making a difference in your community and possess strong interpersonal and communication skills, this role is perfect for you. Embrace the chance to contribute to a sustainable future while working in a supportive environment.

Qualifications

• Minimum 2 years of post-secondary education in relevant fields.
• Strong technical and public writing skills for stakeholder reporting.

Responsibilities

• Establish and maintain effective relationships with staff and the public.
• Organize outreach activities and promote environmentally responsible actions.

Skills

Interpersonal Skills

Project Management

Data Analysis

Customer Service

Communication Skills

Research Skills

Education

Post-secondary Education in Environmental Science

Post-secondary Education in Management

Post-secondary Education in Communications

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Adobe Creative Cloud

Job description

Job Brief

Our Waste and Environment Department has an opening for an Outreach and Education Technician in a one (1) year term position.

As part of the Infrastructure Services group, reporting to the Education and Outreach Lead, you will join a dedicated team of professionals passionate about the environment, focused on customer needs, tangible results, and maintaining a supportive team environment.

WAGE: $40.24 per hour

STATUS: 1 Year Term Position

HOURS: 37.5 hours per week, Monday to Friday, with evenings and weekends as required

Responsibilities

This position supports the Waste & Environment Department, primarily focusing on outreach, education, and communications. Key duties include data gathering, research, solution development, performance reporting, project management support, customer outreach, and other technical and general tasks. Responsibilities include:

• Establishing and maintaining effective relationships with staff, government agencies, contractors, and the public
• Updating managers and team members on project status, opportunities, and challenges
• Organizing and executing outreach activities and programming
• Promoting environmentally responsible actions through various communication channels
• Leading public events and community meetings as a City of Lethbridge representative
• Designing, creating, and maintaining communication materials, supporting website updates, and managing signs and tours
• Overseeing outsourced work by external contractors/vendors
• Analyzing communication data and reporting on key performance indicators
• Managing projects, including research, planning, scheduling, and stakeholder communication
• Preparing and presenting reports on waste/environment topics
• Supporting other departmental activities, programs, and initiatives
• Providing outreach support and customer assistance, including educational promotions and content development

Qualifications

• Minimum 2 years of post-secondary education in Environmental Science, Management, or Communications
• Proficiency in Microsoft Word, Excel, PowerPoint, and design or publishing software (e.g., Adobe Creative Cloud)
• Excellent interpersonal skills for effective teamwork and relationship building
• Knowledge of Community-Based Social Marketing is an asset
• Experience in customer service and team environments
• Friendly, respectful communication skills for engaging with diverse audiences
• Strong technical and public writing skills for stakeholder reporting and information dissemination
• Ability to work independently and prioritize multiple tasks
• Mandatory working knowledge of waste and recycling issues and processes
• Research, data analysis, and recommendation presentation skills
• Project and change management experience
• Experience with complex spreadsheets and technical data analysis
• Valid Class 5 Operator’s license

We seek a results-oriented team member who demonstrates professionalism and a commitment to exemplary public service.

Contact Information

For further information, please contact:

Mandi Parker, GM Waste & Environment
Phone: [phone]
Email: [e-mail]

Qualified candidates are invited to submit their resume with cover letter online by:

Closing Date: May 12, 2025, at 11:59 p.m.

Thank you for your interest. Only those selected for interviews will be contacted.

CUPE Local 70

The City of Lethbridge