Communication Operator 1

Lcs Ci; Coquitlam; On-site; CAD 60,000 - 76,000; Full time

Benefits offered by this job

Hourly wage range $35.59–$41.91 (2026)

12% in lieu of benefits

Job summary

City of Coquitlam seeks motivated individuals to join the auxiliary Communications Operator 1 pool at the RCMP Detachment. You will support civilian police operations, respond to calls, gather information, and provide accurate reports to officers in the field.

Reporting to the Telecommunications Supervisor, you will receive on-the-job training in a fast-paced environment. A high level of empathy, judgment, and service orientation is essential to deliver exceptional public safety communications.

Qualifications

• Completion of Grade 12. Preference for additional education or related training (e.g. Public Safety Communications, Criminology, Crisis Intervention, Law Enforcement Studies).
• Geographical knowledge of Coquitlam, Port Coquitlam and surrounding communities.
• Familiarity with the Criminal Code of Canada, Motor Vehicle Act, and other laws and acts.
• Proficiency with Windows-based computer programs and the ability to type at ~40 words per minute.
• Availability to work a variety of shifts in a 24/7 operations centre, including days, nights, weekends and holidays.

Responsibilities

• Respond to emergency and non-emergency calls from the public.
• Gather critical information, assess and prioritize calls, prepare accurate reports.

Skills

Communication

Active listening

Calm under pressure

Decision making

Education

Grade 12

Public Safety courses

Criminology

Tools

Windows-based software

Job description

One of BC’s Top Employers, the City of Coquitlamoffers meaningful career opportunities to make a difference within the local community.As the sixth largest city in BC, we are home to more than 150,000 residents.Our diverse municipality is a great place to work as it continues to growthrough innovative urban design, inspiring arts, culture and recreationprograms, and state-of-the-art transportation systems. Our brand is built onmanaging our resources in a responsible and sustainable manner, whilesupporting a vibrant, growing regional urban centre.We envision a bright future in Coquitlam thatwe hope includes you!

About You / What We Are Looking For

The City of Coquitlam is seeking motivatedindividuals to join our auxiliary Communications Operator 1 auxiliary pool. Inthis casual role, you will support civilian police operations at the CoquitlamRCMP Detachment, home to one of the few independent police operationalcommunications centres in the Lower Mainland. If you are seeking a meaningfulrole where your communication skills, dedication, and ability to support publicsafety can make a difference, we encourage you to apply.

Reporting to the TelecommunicationsSupervisor, you will receive comprehensive on-the-job training to prepare youfor the demands of this fast-paced and highly rewarding environment. As part ofa dedicated team, you will respond to both emergency and non-emergency callsfrom the public, using your strong listening and communication skills to gathercritical information, assess and prioritize calls, prepare accurate reports,and provide timely information to the public and police officers in the field.

The ideal candidate is a respectful,resilient, and service-oriented individual with strong judgment anddecision-making abilities. You demonstrate empathy while maintaining theconfidence and assertiveness needed to manage a variety of interactions andprovide exceptional service to the public. You are able to remain calm underpressure, think critically, and make accurate decisions in time-sensitivesituations while maintaining professionalism and composure with callers, policepersonnel, and colleagues.

Requirements:

• Completion of Grade 12.Preference will be given to those with additional education, training, orrelated experience (e.g. courses in Public Safety Communications, Criminology,Conflict Resolution, Crisis Intervention, Law Enforcement Studies, and other relatedfields.)


• Considerablegeographical knowledge of Coquitlam, Port Coquitlam, and surroundingcommunities.


• Familiarity with theCriminal Code of Canada, Motor Vehicle Act, and other relevant federal,provincial, and municipal laws and acts.


• Proficiency withWindows-based computer programs and the ability to type at a net speed of 40words per minute.


• Availability to work avariety of shifts in a 24/7 operations centre, including days, nights,weekends, and statutory holidays.

This position requires an RCMP Enhanced ReliabilitySecurity Clearance that will be administered to those who are successfulthrough the process. This process may take up to 1-year. Obtaining andmaintaining a security clearance is a condition of employment.

What We Offer:

T his CUPEposition has an hourly rate range of $35.59 to $41.91 (2026 rates) and 12% inlieu of benefits. The rate of pay is based on a variety of factors includingqualifications, knowledge, experience and skills. You can anticipate a lively,fast-paced environment plus opportunities for personal and professional growth.

Accessibility / Equal Opportunity Employer

The City of Coquitlam is proud to be an Equal Opportunity Employerworking towards enhancing equitable practices in our recruitment and retentionprocesses. As an organization we are committed to creating an inclusive workenvironment to support our growing and diverse work force. To learn more aboutwhat equity, diversity, and inclusion means, and the City’s efforts in supportof these principles, please visit coquitlam.ca/edi for more information.

If at any time during theapplication or recruitment process you require additional assistance or anaccommodation, please contact our team for confidential support. Staff can also provide in-person support if required.

The successful candidate must be able to obtain and maintain EnhancedReliability Status as a condition of employment, in accordance with theGovernment of Canada’s Directive on Security Screening. Applicants must providea complete and verifiable five (5) year history, including residences,employment, education, and other activities,with no unexplained gaps.Periods of six (6) consecutive months or more spent outside Canada must bedisclosed and may require additional verification. Screening may includeidentity verification, criminal record checks, reference checks, credit checkand other background inquiries relevant to the position.

Good people make Coquitlam great, sign up forcareer alerts through our recruitment portal to stay up to date aboutopportunities within our team, or follow us on LinkedIn to learn more abouthow #YouCouldWorkHere too!

We thank all applicants for their interest; however, only those selectedfor an interview will be contacted.