Communication Clerk

Winnipeg Regional Health Authority (WRHA); Winnipeg; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a leading health authority as a Communication Clerk, where you will handle reception duties, manage switchboard operations, and respond to emergencies in a health care environment. We seek individuals with a strong understanding of medical terminology and excellent customer service skills, along with a Grade 12 diploma and a medical terminology certificate.

Qualifications

• Grade 12 graduate diploma, Manitoba standards required.
• Demonstrated knowledge of medical terminology.
• Proficient in Microsoft Office applications.

Responsibilities

• Perform general reception and switchboard functions.
• Respond to emergency code situations.
• Carry out other clerical duties as assigned.

Skills

Knowledge of medical terminology

Confidentiality

Customer service

English communication

Interpersonal relationships

Education

Grade 12 diploma

Medical terminology certificate

Tools

Microsoft Office Suite

Microsoft Outlook

Job description

Requisition ID: 382619

Position Number: 20056078

Posting End Date: June 14, 2025

City: Winnipeg

Employer: Riverview Health Centre

Site: Riverview Health Centre

Department / Unit: Communication Centre - RHC

Job Stream: Non-Clinical

Union: CUPE

Anticipated Start Date: 06/09/2025

FTE: Casual

Anticipated Shift: Days

Work Arrangement: In Person

Daily Hours Worked: 7.75

Annual Base Hours: 2015

Salary: $22.476, $23.149, $23.844, $24.559, $25.295

Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care.

Position Overview

Under the direction of the Manager, Health Information and Communication Services and general supervision of the Coordinator, Communication Services, the Communication Clerk is responsible for general reception and switchboard functions, responding to emergency code situations and other clerical duties as assigned.

Experience

• Previous experience in a health care setting preferred.
• Previous experience in a similar position preferred.
  
  

Education (Degree/Diploma/Certificate)

• Grade 12 graduate diploma, Manitoba Standards required.
• Medical terminology certificate from a recognized college or university required.
  
  

Certification/Licensure/Registration

Not Applicable

Qualifications And Skills

• Demonstrated knowledge of medical terminology.
• Ability to maintain confidentiality.
• Ability to retain composure and respond swiftly to emergency situations.
• Proficiency in Microsoft Office Suite of applications, including Word and Excel.
• Proficiency in Microsoft Outlook and the use of the Internet.
• Ability to keyboard accurately at 40-50 wpm.
• Ability to provide superior customer service.
• Demonstrated excellence in English written and verbal communication skills.
• Demonstrated ability to deal effectively with a variety of people.
• Ability to establish and maintain positive interpersonal relationships.
  
  

Physical Requirements

• Must have 20/20 vision (uncorrected or corrected) and the ability to distinguish colors.
• Must be able to pass a standardized hearing test if required.
  
  

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Golden West Centennial Lodge, Grace Hospital, Middlechurch Home of Winnipeg, Pan Am Clinic, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services.

Interviewed candidates may be called upon to participate in a skills assessment.

Any application received after the closing time will not be included in the competition.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.