Commercial Support Manager

Nootka Marine Adventures; Courtenay; On-site; CAD 75,000 - 85,000; Full time

Job summary

Nootka Marine Adventures in Courtenay BC is seeking a Commercial Support Manager to lead the Commercial Department, coordinating people, projects, and systems. You will partner with the Commercial Manager to implement plans, supervise the Reservations and Sales team, and keep operations aligned with strategy and growth objectives.

The role requires a strong background in leadership, organization, and process improvement, with a focus on collaboration across departments and successful event

Qualifications

• 5+ years of experience in tourism, hospitality, administration, reservations, project coordination, or a related field.
• Previous leadership or supervisory experience.
• Exceptional organizational and project management skills.
• Experience managing multiple priorities and competing deadlines.
• High proficiency with Microsoft 365 and commercial technology platforms.
• Strong analytical, reporting, and documentation skills.
• A continuous improvement mindset with the confidence to make decisions and hold others accountable.

Responsibilities

• Lead the day-to-day coordination of the Commercial Department, ensuring priorities remain on track.
• Partner with the Commercial Manager to turn strategy into actionable plans, timelines, and deliverables.
• Act as the operational lead when the Commercial Manager is unavailable.
• Serve as the central point of coordination between Commercial Operations and Resort Operations.
• Lead and support the Reservations and Sales team through coaching, scheduling, and performance management.
• Coordinate departmental meetings, assign action items, and follow through to completion.
• Monitor workloads, competing priorities, and deadlines while keeping projects moving forward.
• Coordinate commercial projects from planning through successful execution.
• Organize and oversee trade shows, fishing derbies, hosted events, FAM tours, and other commercial initiatives.
• Maintain oversight of commercial systems including reservation software, CRM, Microsoft 365, SharePoint, and AI-enabled tools.
• Identify opportunities to improve workflows, systems, and operational efficiency through process improvements and technology.
• Develop and maintain departmental documentation, SOPs, templates, guidebooks, and knowledge resources.
• Ensure commercial materials, pricing information, proposals, and presentations remain accurate and up to date.
• Prepare and monitor departmental reports, dashboards, forecasts, and KPI reports.
• Identify trends, gaps, and operational risks, providing recommendations to improve performance.
• Support budget tracking, vendor coordination, invoices, and commercial administration.
• Build strong working relationships across departments to ensure effective communication and collaboration.
• Hold team members accountable for commitments while fostering a positive, high-performing culture.
• Continuously improve the structure, organization, and effectiveness of the Commercial Department by ensuring the right people, systems, and processes work together seamlessly

Skills

Leadership experience

Organizational skills

Project management

Microsoft 365

Analytical skills

Documentation

Continuous improvement

Tools

Commercial technology platforms

Job description

CommercialSupport Manager

Location: HeadOffice, Courtenay BC
Salary: $75,000 - $85,000/year

Where Work Meets the Wild West Coast

At Nootka Marine Adventures, we take pride inproviding exceptional service and unforgettable experiences for ourguests. We operate three premier resortson Vancouver Island’s rugged west coast: Moutcha Bay Resort, Nootka SoundResort, and Newton Cove Resort.

We are dedicatedto preserving the timeless art of sport fishing while nurturing the nextgeneration of anglers. Our mission is to provide an unparalleled luxury fishingexperience that not only immerses our guests in the natural beauty of oursurroundings but also instills a deep appreciation for fishing and theenvironment.

About the Role

Do you thrive on bringing order to complexity?Are you the person who naturally keeps projects moving, teams aligned, andpriorities on track?

As our Commercial Support Manager,you'll be the operational leader behind the Commercial Department. Workingalongside the Commercial Manager, you'll ensure the department runs smoothly bycoordinating people, projects, systems, events, and priorities.

If you enjoy being the conductor of theorchestra rather than one of the musicians, this role is for you. You'll createthe structure, coordination, and accountability that allows the CommercialDepartment to perform at its highest level.You'll make sure the right people are doing the right work at the righttime while removing obstacles, improving processes, and keeping everythingmoving forward.

Leading the Reservations and Sales team, youwill coordinate commercial initiatives, oversee key systems and reporting, andact as the operational backbone that allows the Commercial Manager to focus onstrategy, partnerships, and business growth.

KeyResponsibilities

• Lead the day-to-day coordination ofthe Commercial Department, ensuring priorities remain on track.
• Partner with the Commercial Manager toturn strategy into actionable plans, timelines, and deliverables.
• Act as the operational lead when theCommercial Manager is unavailable.
• Serve as the central point ofcoordination between Commercial Operations and Resort Operations.
• Lead and support the Reservations andSales team through coaching, scheduling, and performance management.
• Coordinate departmental meetings,assign action items, and follow through to completion.
• Monitor workloads, competingpriorities, and deadlines while keeping projects moving forward.
• Coordinate commercial projects fromplanning through successful execution.
• Organize and oversee trade shows,fishing derbies, hosted events, FAM tours, and other commercial initiatives.
• Maintain oversight of commercialsystems including reservation software, CRM, Microsoft 365, SharePoint, andAI-enabled tools.
• Identify opportunities to improveworkflows, systems, and operational efficiency through process improvements andtechnology.
• Develop and maintain departmentaldocumentation, SOPs, templates, guidebooks, and knowledge resources.
• Ensure commercial materials, pricinginformation, proposals, and presentations remain accurate and up to date.
• Prepare and monitor departmentalreports, dashboards, forecasts, and KPI reports.
• Identify trends, gaps, and operationalrisks, providing recommendations to improve performance.
• Support budget tracking, vendorcoordination, invoices, and commercial administration.
• Build strong working relationshipsacross departments to ensure effective communication and collaboration.
• Hold team members accountable forcommitments while fostering a positive, high-performing culture.
• Continuously improve the structure,organization, and effectiveness of the Commercial Department by ensuring theright people, systems, and processes work together seamlessly

Qualifications

• 5+ years of experience in tourism,hospitality, administration, reservations, project coordination, or a relatedfield.
• Previous leadership or supervisoryexperience.
• Exceptional organizational and projectmanagement skills.
• Experience managing multiplepriorities and competing deadlines.
• High proficiency with Microsoft 365and commercial technology platforms.
• Strong analytical, reporting, anddocumentation skills.
• A continuous improvement mindset withthe confidence to make decisions and hold others accountable.

What We ExpectFrom You

Every employee plays a key role in creating aprofessional, welcoming, and solution-focused environment for our guests.Working with us is an opportunity to be part of a respectful, hard-working, andsupportive community in one of the most stunning locations and renowned fishinggrounds in British Columbia.

We're looking for someone who:

• Naturally creates structure, process, clarity, andaccountability.
• Enjoys coordinating more than completing every taskthemselves.
• Leads by supporting others to succeed.
• Communicates clearly and confidently across multiple teams.
• Thinks ahead, anticipates problems, and keeps projectsmoving.
• Is organized, adaptable, and comfortable making decisions.
• Takes ownership while building collaboration and trust.
• Continuously looks for better systems, smarter processes, andimproved efficiency.

If you enjoy connecting with people, learningnew skills, and being part of a team that feels like family, you'll thrive here!

What You Can Expect From Us

• Competitive salary based onexperience.
• A collaborative leadership teamcommitted to continuous improvement.
• Opportunities for professionaldevelopment and career growth.
• The opportunity to help shape thefuture of one of British Columbia's premier fishing and adventure tourismcompanies.
• A positive, respectful, and supportiveworkplace built on teamwork and shared success.