Commercial Operations Lead: Support & Coordination

Nootka Marine Adventures; Courtenay; On-site; CAD 75,000 - 85,000; Full time

Job summary

Nootka Marine Adventures in Courtenay BC is seeking a Commercial Support Manager to lead the Commercial Department, coordinating people, projects, and systems. You will partner with the Commercial Manager to implement plans, supervise the Reservations and Sales team, and keep operations aligned with strategy and growth objectives.

The role requires a strong background in leadership, organization, and process improvement, with a focus on collaboration across departments and successful event

Qualifications

• 5+ years of experience in tourism, hospitality, administration, reservations, project coordination, or a related field.
• Previous leadership or supervisory experience.
• Exceptional organizational and project management skills.
• Experience managing multiple priorities and competing deadlines.
• High proficiency with Microsoft 365 and commercial technology platforms.
• Strong analytical, reporting, and documentation skills.
• A continuous improvement mindset with the confidence to make decisions and hold others accountable.

Responsibilities

• Lead the day-to-day coordination of the Commercial Department, ensuring priorities remain on track.
• Partner with the Commercial Manager to turn strategy into actionable plans, timelines, and deliverables.
• Act as the operational lead when the Commercial Manager is unavailable.
• Serve as the central point of coordination between Commercial Operations and Resort Operations.
• Lead and support the Reservations and Sales team through coaching, scheduling, and performance management.
• Coordinate departmental meetings, assign action items, and follow through to completion.
• Monitor workloads, competing priorities, and deadlines while keeping projects moving forward.
• Coordinate commercial projects from planning through successful execution.
• Organize and oversee trade shows, fishing derbies, hosted events, FAM tours, and other commercial initiatives.
• Maintain oversight of commercial systems including reservation software, CRM, Microsoft 365, SharePoint, and AI-enabled tools.
• Identify opportunities to improve workflows, systems, and operational efficiency through process improvements and technology.
• Develop and maintain departmental documentation, SOPs, templates, guidebooks, and knowledge resources.
• Ensure commercial materials, pricing information, proposals, and presentations remain accurate and up to date.
• Prepare and monitor departmental reports, dashboards, forecasts, and KPI reports.
• Identify trends, gaps, and operational risks, providing recommendations to improve performance.
• Support budget tracking, vendor coordination, invoices, and commercial administration.
• Build strong working relationships across departments to ensure effective communication and collaboration.
• Hold team members accountable for commitments while fostering a positive, high-performing culture.
• Continuously improve the structure, organization, and effectiveness of the Commercial Department by ensuring the right people, systems, and processes work together seamlessly

Skills

Leadership experience

Organizational skills

Project management

Microsoft 365

Analytical skills

Documentation

Continuous improvement

Tools

Commercial technology platforms

Job description

Nootka Marine Adventures in Courtenay BC is seeking a Commercial Support Manager to lead the Commercial Department, coordinating people, projects, and systems. You will partner with the Commercial Manager to implement plans, supervise the Reservations and Sales team, and keep operations aligned with strategy and growth objectives.

The role requires a strong background in leadership, organization, and process improvement, with a focus on collaboration across departments and successful event