Security Systems Service Technician (Citiloc)

Kendrix Technologies; Burnaby; Hybrid; CAD 39,000 - 63,000; Full time

Benefits offered by this job

Full benefits package

100% paid certifications and training

Company Vehicle or Vehicle Allowance

Relocation assistance

Job summary

Kendrix Technologies is hiring a Security Systems Service Technician in Burnaby, BC. The role covers servicing, maintaining, and supporting a range of security and life-safety systems, with travel within the Lower Mainland.

A strong technical background, independence, and customer-facing experience are essential. The position offers a competitive hourly wage, full benefits, and 100% paid certifications and training, with company vehicle or allowance and relocation support for qualified

Qualifications

• 5+ years of service technician experience or related field.
• Knowledge of low-voltage wiring and electronics.
• Strong understanding of computer networking and IT concepts.
• Experience with CCTV, access control, intercom and intrusion systems.

Responsibilities

• Perform service, troubleshooting, maintenance, and upgrades on security and life-safety systems.
• Diagnose and resolve hardware and software issues.
• Install and support server/client software related to security platforms.
• Complete ULC inspections for fire monitoring and intrusion systems.
• Provide technical support to end users and internal field staff.

Skills

Years of experience

Low-voltage wiring

IT concepts

Troubleshooting

Tools

Genetec Security Center

Milestone

ExacqVision

C-Cure 9000

Bosch Intrusion

Salto Systems

Keyscan

Job description

Security Systems Service Technician (Citiloc)

Kendrix Technologies is a Canadian-owned and operated systems integration company, proudly operating under Kandor Management Corp., alongside Guardteck Security and Everclean Facility Services . We design and deliver integrated building technology solutions that help protect, connect, and optimize the environments people live and work in.

We believe great systems start with great people. That’s why we invest in our teams through hands-on experience, continuous learning, and meaningful opportunities to grow. When our people are supported and empowered, they deliver work that is precise, reliable, and built to last.

Our work is driven by a practical, problem-solving mindset. We focus on designing and delivering systems that meet real operational needs, with an emphasis on reliability, scalability, and long-term performance in complex environments.

We don’t just install systems, we build long-term partnerships. Every project is approached with accountability, attention to detail, and a commitment to doing things the right way for our clients and the people who rely on these systems every day.

Our strength is our people. Every role contributes to the quality and consistency we’re known for, and every team member plays a part in building something meaningful. We are proud to be an equal opportunity employer, committed to creating an environment where people can grow, collaborate, and build lasting careers.

This is an exciting opportunity to join the Kendrix team and be part of the work that shapes smarter, more connected buildings across Canada.

Security Systems Service Technician: Full Time- Burnaby, travel within the Lower Mainland | $28-$46/hr + Benefits, Company Vehicle or Vehicle Allowance, and 100% paid certifications and training

Position Overview

The Service Technician is responsible for servicing, maintaining, and supporting a wide range of security and life-safety systems. The ideal candidate is technically strong, organized, and comfortable working independently in a dynamic, customer-facing environment.

Key Responsibilities

Security Systems Service (Primary Function)

• Perform service, troubleshooting, maintenance, and upgrades on security and life-safety systems
• Support both current and end-of-life (EOL) products and platforms
• Diagnose and resolve hardware and software issues
• Perform software recoveries, upgrades, and system conversions
• Install and support server/client software associated with security platforms
• Service and Maintenance:
  • Intrusion detection systems
  • Access control systems
  • ULC fire monitoring systems
  • Intercom and duress systems
• Complete ULC inspections for fire monitoring and monitored intrusion systems
• Provide technical support to end users and internal field staff
• Prepare clear, accurate service documentation and reports for management and compliance

Technical and Systems Knowledge

• Strong troubleshooting capability across software, hardware, and network-related issues
• Experience with system firmware updates and security patches
• Familiarity with computer hardware repair and operating system support
• Sound understanding of low-voltage and electronic systems
• Working knowledge of computer networking and IT fundamentals

Qualifications and Experience

• 5+ years of relevant service technician experience or experience in a related field
• Knowledge of:
  • Low-voltage wiring and electronics
  • Computer networking and IT concepts
• Strong knowledge of all aspects of installation of CCTV, Card Access,Intercomand Intrusion systems.
• Proficient in ICT
• Experience with the following systems:
  • C-Cure 9000
  • Genetec Security Center
  • Avigilon ACC/ACM
  • Bosch Intrusion
  • Keyscan Aurora
  • Kantech Corporate/ Global
  • Commend
  • Milestone
  • ExacqVision
  • March Networks
  • Salto Systems
• Valid class 5 driver’s license with a clean driving record

What We Offer

• Competitive hourly wage
• Full benefits package
• 100% paid certifications and training—we invest in your professional growth
• Relocation assistance for qualified candidates outside the city or province
• Clear pathways for advancement within the company
• Ongoing hands-on learning and mentorship from experienced leaders
• Opportunities to move into senior, lead, or specialist roles

Inclusive & Positive Work Culture

• A respectful, collaborative, and safety-first environment
• A team that values diversity, inclusion, and open communication
• Leadership that listens, supports, and recognizes great

#KTHP

Growth Potential

We’re growing quickly and invest in people who bring curiosity, ownership, and a drive to solve problems and improve how things are done.

Learn & Develop

Gain hands-on experience across core areas of technology operations including system design, installation, troubleshooting, integration, project coordination, and continuous improvement. Build real technical capability while growing your career in the field.

Join a collaborative technical team that values clear communication, shared problem-solving, and supporting each other to get the job done right.

Purpose Driven Work

Our systems help power safer, smarter, and more connected buildings. The work you do directly impacts the performance, reliability, and functionality of critical building technology.

We value precision, effort, and craftsmanship. Progress is recognized, and wins are acknowledged whether it’s a successful install, a technical breakthrough, or consistent high-quality work.

Kendrix Technologies is an equal opportunity employer. We value diversity and are committed to an inclusive workplace for all.