Commercial Payment Solutions Manager

Plusgrade; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading company in travel solutions seeks a Commercial Payment Solutions Manager for their Toronto office. The role involves managing payment vendors, analyzing global payment strategies, and enhancing processes. Ideal candidates will possess strong problem-solving skills and a background in payment processing.

Benefits

RRSP / 401(k) Matching

Comprehensive Health Plans

Flexible Paid Time Off

Travel Experience Credit

Annual Wellness Credit

Team Events and Monthly Lunches

Home Office / Commuter Credit

Work From Anywhere Program

Parental Leave Top Up

Adventure Pass

Qualifications

• 3+ years in merchant services or payment processing.
• Proficient with data analysis tools, especially Excel.
• Strong communication skills and ability to present.

Responsibilities

• Manage relationships with payment vendors.
• Research and enhance global payment strategies.
• Support payment enablement for business lines.

Skills

Data analysis

Problem-solving

Communication

Collaboration

Technical proficiency

Tools

Excel

Jira

Job description

Travel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.

ABOUT THE ROLE

We're looking for a dynamic, detail-oriented person with a passion for problem solving, innovating, and growing. As the Commercial Payment Solutions Manager, you will support the day-to-day processing and enablement of payments. This includes managing relationships with payment-related vendors, documenting processes, and researching and evaluating global payment strategies, maintenance, and process enhancement. You will be data-driven, balancing written research with pulling stats and KPIs from our data warehouse. The ideal candidate will have experience in the payment landscape, be a quick learner with superior attention to detail, outstanding problem-solving skills, and the ability to identify process improvements in a fast-paced, team environment.

WHAT YOU WILL BE DOING

• Serve as the point of contact for all payment-related vendors.
• Research, identify, and recommend enhancements to our global payment landscape.
• Collaborate across teams to ensure successful payment enablement for all lines of business.
• Understand technical requirements for enabling global payment methods within our storefronts and from PSPs.
• Support the delivery of new business initiatives involving payments, considering regional requirements.
• Support the launch of new partners/products through testing transactions.
• Monitor payment performance to identify and reduce friction points.
• Develop and maintain cost analyses for all PSPs.
• Ensure KYC documentation is current across all PSPs.
• Build trust as a payments expert by understanding and meeting needs professionally and accurately.

YOU ARE SOMEONE WITH

• 3+ years of experience in merchant services, payment processing, or the payments industry.
• Proficiency in data analysis tools such as Excel (lookups, formulas, pivot tables, charts).
• Strong communication skills and experience in presenting.
• Team-oriented and collaborative mindset.
• Tech-savvy and quick to learn new systems.
• Excellent problem-solving skills, understanding cause and effect.
• Knowledge of Jira is a plus.

WHAT YOU'LL LOVE ABOUT US

• RRSP / 401(k) Matching
• Comprehensive Health Plans
• Flexible Paid Time Off
• Travel Experience Credit
• Annual Wellness Credit
• Team Events and Monthly Lunches
• Home Office / Commuter Credit
• Work From Anywhere Program
• Parental Leave Top Up
• Adventure Pass

OUR PROCESS

Plusgrade is an equal-opportunity employer committed to accessibility. We welcome applications from all qualified individuals and provide accommodations upon request. Our recruitment process includes a take-home assessment or remote coding exercise (if applicable), followed by a team interview. We ensure all candidates receive feedback and their information is kept confidential.