Commercial Operations Coordinator

Trudell Healthcare Solutions Inc.; London; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

3 weeks paid vacation to start

Health and Dental Benefits

Pension Plan

Life Insurance

Employee Assistance Plan

Disability Insurance

Out of Country Insurance Coverage

Job summary

Trudell Healthcare Solutions Inc. is seeking a Commercial Operations Coordinator to join our London, Ontario team. You will support Sales, Marketing and Commercial activities, coordinate meetings and materials, and help maintain CRM data to drive efficient operations.

Ideal candidates have 1–3 years in a marketing role, strong MS Office skills, and a proactive, detail-oriented mindset. This on-site role offers competitive compensation and benefits at a growing Canadian distributor.

Qualifications

• College Diploma in Business, Marketing or equivalent.
• 1–3 years’ experience in a similar marketing role.
• Healthcare/Life-Sciences experience preferred.
• Strong Microsoft Office skills.
• Independent, organized, and proactive.

Responsibilities

• Provide day-to-day administrative support to the Sales team and coordinate follow-up with internal departments.
• Coordinate sales meetings, agendas, presentations, reports and materials.
• Support customer programs, sales initiatives, promotions and commercial activities.
• Assist with onboarding by coordinating access to tools, systems and training materials.
• Support CRM administration and data maintenance for accurate reporting.

Skills

Microsoft Office

Interpersonal skills

Communication skills

Education

College Diploma in Business/Marketing or equivalent

Job description

• Regular Performance Appraisals

Key Responsibilities

Do you love making things happen? Are you someone who thrives in a fast-moving, collaborative environment, takes pride in being responsive, and is always looking for ways to help the team deliver? We at Trudell Healthcare Solutions are looking for a Commercial Operations Coordinator who brings together marketing know-how, strong business instincts, and a genuine commitment to the customer. Working alongside our Sales, Marketing, and Commercial teams, you’ll help turn ideas into action, keep important initiatives moving forward, and contribute to work that makes a meaningful difference in patient lives.

Our Company

Trudell Healthcare Solutions Inc. is a Canadian, family-owned clinical and service-oriented distributor providing unique, innovative products to select segments of the Canadian healthcare market. With a skilled, knowledgeable and motivated team, the company is committed to exceeding our customers’ expectations in delivering cost effective solutions to improve patient outcomes.

The Position

The Commercial Operations Coordinator provides day-to-day operational and administrative support to the Sales and commercial teams. This role helps ensure sales processes, systems, reporting, and resources are effectively maintained, enabling the Sales team to operate efficiently and remain focused on customer and business priorities. Working collaboratively with Sales, Marketing, Customer Service, and other internal teams, the Coordinator supports sales reporting, CRM administration, sales tools and resources, commercial initiatives, and marketing activities while helping maintain accurate and timely information across the organization.

What We Offer

In addition to fair and equitable compensation and the excitement of working for a growing and reputable company, we offer:

• Challenging careers that provide the opportunity to learn constantly
• Clear, consistent, and demonstrated values
• A positive and motivating Corporate Culture
• Encouraged Professional Development
• Employee Recognition for Milestone Anniversaries
• Regular Performance Appraisals
• Regular Salary Reviews
• Paid Sick Days
• 3 weeks paid vacation to start
• Comprehensive Group Family Benefits including:
• Health and Dental Benefits
• Pension Plan
• Life Insurance
• Employee Assistance Plan
• Disability Insurance
• Out of Country Insurance Coverage

Key Responsibilities

Sales Operations & Administrative Support

• Provide day-to-day administrative support to the Sales team.
• Assist with sales-related requests and coordinate appropriate follow-up with internal departments.
• Coordinate sales meetings, including preparation of agendas, presentations, reports, and supporting materials.
• Support the coordination of customer programs, sales initiatives, promotions, and other commercial activities.
• Assist with sales onboarding by coordinating access to appropriate tools, systems, resources, and training materials.
• Provide backup support to the Trial & Evaluation (T&E) process for the Sales team. Support the Samples and marketing material processes directly.
• Identify opportunities to improve the organization and efficiency of sales support processes.
• Support special projects and departmental initiatives as required.

CRM, Sales Data & Reporting

• Support consistent CRM use and adherence to established data standards and sales processes.
• Review sales data for accuracy and completeness and coordinate corrections or updates as required.
• Support Sales leadership with reporting requirements for meetings, quarterly business reviews, forecasting, and planning activities.
• Maintain sales distribution lists, territory information, and other commercial databases as required.
• Support the maintenance of accurate product-related information within the ERP and other tools. Support the product set up process with the appropriate departments

Sales Enablement & Coordination

• Coordinate and maintain sales tools, presentations, product information, customer-facing materials, and other sales enablement resources.
• Coordinate the distribution of product updates, sales communications, marketing materials, and other relevant information to the Sales team.
• Assist with the coordination and rollout of new products, sales programs, promotions, and other commercial initiatives.
• Collaborate with internal stakeholders to ensure sales resources and product information remain accurate and up to date.
• Support the development and maintenance of the online product education platform to facilitate ongoing learning for the Sales and Marketing teams.

Marketing & Commercial Support

• Assist with the coordination and execution of marketing campaigns, promotions, product launches, and customer communications.
• Support the development, organization, and distribution of marketing collateral and promotional materials.
• Coordinate conferences, trade shows, customer events, promotional materials, event supplies, and related logistics.
• Support the collection and review of product and market information to help identify trends and commercial opportunities.
• Support communication with GPO’s regarding supply chain disruption.

As An Ideal Candidate, You Have

• College Diploma in Business, Marketing or equivalent.
• One (1) to three (3) years’ experience in a similar marketing role.
• Experience in the Healthcare, Life-Sciences, or Med-Tech industry is preferred.
• Strong skills in Microsoft Office applications – Word, Excel, PowerPoint and Outlook
• Works well independently
• Strong interpersonal skills
• Proactive and resourceful with a willingness to take initiative and follow through on responsibilities.
• Strong organizational and coordination skills with the ability to manage multiple priorities.
• High attention to detail and commitment to maintaining accurate information.
• Strong written and verbal communication skills.

Essential Duties

• Fluent in English both written and oral
• Ability to lift up to 50lbs (25kg)
• Ability to travel

Working Conditions

• Office Setting at our London Facility.
• Frequent interruptions.
• Compensation based on a regular work week of thirty-seven and one half (37.5) working hours, with additional working hours as required to meet ongoing business demands and to fulfill job responsibilities.

Since 1922, Trudell Medical Marketing Limited, a member of the Trudell Medical Group, has been a stable and financially sound Canadian-based employer, headquartered in London, Ontario. For over 100 years, we have enjoyed the reputation of being successful and trustworthy in the eyes of our customers, our suppliers and our staff. We are passionate about selling, servicing and distributing technologically advanced Critical Care and Respiratory products and state-of-the‑market Operating Room products to hospitals across Canada.

We thank all applicants for their interest in joining our team. Only those to be interviewed will be contacted.

Trudell Healthcare Solutions is committed to providing fair and equitable compensation opportunities to all teammates. The range displayed on each job posting reflects the target for new hire salaries for the advertised position. Within the range, individual compensation is determined by job-related skills and knowledge, relevant professional, lived experience, and/or work location. Our compensation policies and practices are designed to allow our colleagues’ growth and salary progression as they develop in their role. As a candidate, you are encouraged to ask compensation-related questions and have an open dialogue with your recruiter, who can provide specific details for this role and share more information about our total rewards package.

As part of our recruitment process, we may use AI tools to screen applicants and assist in evaluating candidate qualifications. All final hiring decisions are made by our recruitment team.

Trudell Healthcare Solutions is an equal opportunity employer it is important to our Company that all its employees, including those with disabilities, find our workplace to be welcoming and supportive. If you are a candidate with a disability who requires accommodation during the recruitment process, please let us know.