Commercial Manager, Customer Relations & After-Sales

ENERCON; Montreal; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking an experienced and bilingual Commercial Manager to enhance client relations and support wind energy projects across Canada. This role involves acting as a technical expert, ensuring service excellence, and managing contractual matters. You will be pivotal in driving service quality improvements and identifying new business opportunities. With a commitment to sustainability and innovation, this company offers a collaborative work environment and opportunities for career growth. If you are passionate about renewable energy and excel in customer relations, this is the perfect opportunity for you.

Benefits

Competitive salary

Comprehensive benefits

Financial security with insurance

Work-life balance

Retirement plan with company matching

Ongoing training

International project involvement

Supportive team culture

Qualifications

• 5+ years in sales, customer service, or technical consulting.
• Technical knowledge of wind power systems.
• Experience with service contracts negotiation.

Responsibilities

• Manage client relationships and support wind energy projects.
• Ensure contractual compliance and represent company interests.
• Identify after-sales business opportunities.

Skills

Sales

Customer Service

Technical Consulting

Project Management

Analytical Skills

Problem-Solving

Bilingual (French/English)

Leadership

Detail-Oriented

Education

University degree in Engineering

Tools

SAP ERP

CRM

MS Office

Job description

Commercial Manager, Customer Relations & After-Sales

Join to apply for the Commercial Manager, Customer Relations & After-Sales role at ENERCON.

ENERCON, a globally renowned company established in Germany 40 years ago, is a leader in wind turbine design and manufacturing. Our reputation is built on excellence, innovative direct-drive generator technologies, quality standards, and long-term service contracts. We have installed over 32,500 wind turbines worldwide, totaling 61 GW of capacity. Our North American headquarters is in Montreal, Quebec, with service centers across Canada, a warehouse, and a training center in Boucherville, Quebec. We represent more than 2,700 MW of capacity in Canada since 2001.

We are committed to building a sustainable future, promoting energy transition, and offering exciting careers. We seek an experienced and bilingual Commercial Manager in Montreal, QC, to manage client relationships and support wind energy projects across Canada. You will be the primary contact for customers, ensuring service excellence, handling technical and contractual matters, and exploring value-added services.

Your responsibilities include:

1. Building and maintaining relationships with stakeholders at all levels.
2. Acting as a technical expert for wind turbine projects.
3. Ensuring contractual compliance and representing ENERCON’s interests.
4. Leading communication during high-priority situations.
5. Resolving service disputes per contract terms.
6. Identifying after-sales business opportunities.
7. Facilitating operational review meetings.
8. Supporting the development of value-added services.
9. Driving service quality improvements.
10. Preparing quotations for additional services.
11. Monitoring payments and managing disputes.
12. Handling customer inquiries and material orders.
13. Coordinating with regulatory bodies and utilities.
14. Representing ENERCON at industry events.
15. Maintaining customer data in SAP ERP and CRM.
16. Collaborating with internal teams for service delivery.

Ideal profile:

• University degree in Engineering or related field.
• Minimum 5 years in sales, customer service, or technical consulting.
• Experience with service contracts negotiation.
• Technical knowledge of wind power systems.
• Project management skills with a hands-on approach.
• Fluent in French and English; German is a plus.
• Ability to lead virtual meetings and manage remote relationships.
• Entrepreneurial, analytical, and problem-solving skills.
• Leadership and teamwork capabilities.
• Highly organized, detail-oriented, and professional.
• Proficient in MS Office, SAP ERP, and CRM.
• Willing to travel within Canada, the US, and occasionally to Germany.

Why Join ENERCON?

• Competitive salary and career growth opportunities.
• Comprehensive benefits from day one.
• Financial security with insurance and disability coverage.
• Work-life balance with hybrid mode, flexible hours, and vacation time.
• Retirement plan with company matching.
• Leading wind energy technology expertise.
• Innovative, collaborative work environment.
• Ongoing training and international project involvement.
• Supportive team and positive culture.