Commercial Lines and Office Manager

JobsMedia.io; Kitchener; On-site; CAD 100,000 - 150,000; Full time

Benefits offered by this job

RRSP matching

Personal days

Professional development reimbursement

Job summary

Hello World Recruitment in Kitchener, Canada, is seeking a Commercial Lines and Office Manager to lead the Commercial Risk Placement Team and coordinate with Head Office on regional initiatives.

The role requires 5+ years in insurance operations and 3+ years in commercial risk placement, plus an active RIBO license. Proficiency with Applied EPIC and Microsoft 365 is expected.

Qualifications

• 5+ years of insurance operational management experience.
• 3+ years of commercial risk placement experience.
• Active RIBO license in good standing (CIP, CAIB, or CRM preferred).
• Working knowledge of Applied EPIC and Microsoft 365.

Responsibilities

• Team Leadership: Lead and mentor the Commercial Risk Placement Team to ensure service standards and corporate goals are met.
• Operational Strategy: Analyze and recommend process improvements to enhance customer service and productivity.
• Stakeholder Management: Maintain positive relationships with business partners and liaise with the Head Office on regional matters.
• Onboarding & Training: Support the growth of the branch by leading the onboarding of new team members.

Skills

Leadership

Team leadership

Operational management

Process improvements

Stakeholder management

Education

RIBO license (active)

CIP/CAIB/CRM preferred

Tools

Applied EPIC

Microsoft 365

Job description

At Hello World Recruitment, we specialize in identifying and offering top-tier Insurance Broker opportunities across North America.

We're looking for a Commercial Lines and Office Manager to join the team in Kitchener. This strategic role involves providing direct leadership to the Commercial Risk Placement Team while acting as a key liaison with the Head Office to drive operational excellence.

3 Reasons To Apply

• Leadership Impact: Direct the Commercial Risk Placement Team and influence regional process improvements.
• High-Value Compensation: Competitive salary range of $100,000 – $150,000 plus performance-based bonuses.
• Robust Benefits: Enjoy matching Group RRSP, paid personal days, and full professional development reimbursement.

Responsibilities

• Team Leadership: Lead and mentor the Commercial Risk Placement Team to ensure service standards and corporate goals are met.
• Operational Strategy: Analyze and recommend process improvements to enhance customer service and productivity.
• Stakeholder Management: Maintain positive relationships with business partners and liaise with the Head Office on regional matters.
• Onboarding & Training: Support the growth of the branch by leading the onboarding of new team members.

Desired Skills

• 5+ years of insurance operational management experience.
• 3+ years of commercial risk placement experience.
• Active RIBO license in good standing (CIP, CAIB, or CRM preferred).
• Working knowledge of Applied EPIC and Microsoft 365.