Commercial Learning Content Designer

Four Seasons Hotels and Resorts; Toronto; Hybrid; CAD 60,000 - 75,000; Full time

Job summary

Four Seasons Hotels and Resorts in Toronto seeks a Coordinator, Commercial Learning Content to develop and sustain learning content that supports our commercial strategy across property and corporate teams.

You will translate business needs into engaging learning experiences, work with SMEs and vendors, and contribute to the Capabilities Strategy. This role emphasizes quality, timelines, and measurable business impact.

Qualifications

• Post-secondary degree; instructional design certification preferred.
• 3–5 years of progressive experience developing learning content across live, virtual, and written formats.
• Experience with learning content authoring and LMS tools is required.
• Familiarity with Articulate Rise 360 and Docebo is an asset.
• Hospitality or travel industry experience is an asset but not required.

Responsibilities

• Collaborate with SMEs and external partners to translate business needs into structured learning paths and design artifacts.
• Lead end-to-end development of learning content across modalities (eLearning, virtual, live materials, job aids).
• Apply adult learning principles to ensure practical, on-the-job content.
• Coordinate content reviews, pilots, and testing cycles to improve quality.
• Lead project management for learning content workstreams, including vendor coordination.

Skills

Instructional design

LMS administration

Project coordination

Stakeholder management

Microsoft Office

Communication

Education

Post-secondary degree

Instructional design certification preferred

Tools

Articulate Rise 360

Docebo

Job description

Four Seasons Hotels and Resorts in Toronto seeks a Coordinator, Commercial Learning Content to develop and sustain learning content that supports our commercial strategy across property and corporate teams.

You will translate business needs into engaging learning experiences, work with SMEs and vendors, and contribute to the Capabilities Strategy. This role emphasizes quality, timelines, and measurable business impact.