Commercial Insurance – Winter 2027 Co-op/Intern

Definity; Southwestern Ontario; On-site; CAD 26,000 - 36,000; Full time

Benefits offered by this job

Meaningful work

Leadership Essentials program

Employee groups

ESG initiatives

Job summary

Definity in Waterloo, Ontario, invites you to a Winter 2027 Commercial Insurance co-op/intern. The role runs for 4–8 months and focuses on analyzing and documenting business processes while supporting AI agent development and automation initiatives.

You will work closely with stakeholders to translate requirements into solutions, track performance metrics, and maintain SOPs. This is a hands-on learning opportunity that supports career growth in AI and process improvement.

Qualifications

• Currently enrolled in a university or college program.
• Strong analytical and problem-solving skills.
• Experience with process mapping or workflow documentation is a plus.
• Interest in AI, automation, and learning AI tools.
• Proficiency with Microsoft 365 apps (Excel, PowerPoint, Teams).
• Excellent written and verbal communication.

Responsibilities

• Analyze and document business processes and workflows.
• Identify process improvement and automation opportunities.
• Support the design, testing, and deployment of AI agents.
• Maintain and optimize existing AI agents and automations.
• Gather and translate business requirements into solutions.
• Track performance metrics and suggest enhancements.
• Create and maintain process documentation and SOPs.

Skills

Process mapping

Workflow documentation

Business analysis

AI agent development tools

Excel

PowerPoint

Teams

Stakeholder communication

Multitasking

Education

Business/Operations program

Information Systems

Data Analytics

Tools

Microsoft 365

Job description

Commercial Insurance – Winter 2027 Co-op/Intern

Waterloo, ONT, Canada

YOUR NEXT CO-OP PLACEMENT

Work term: Winter 2027

Work term length: 4-8 months Flexible

From classroom to co-op to career, every step of your journey has an impact on your future. That’s why it makes sense to choose a co-op placement with a company that offers truly rewarding work and real-life experience.At Definity®,your contributions,creativity, and energy will be put to good use, and you’ll get to be involved with initiatives that support our strategic goals and use your skills in a supportive team environment.

If you’re looking for a company that takes care of its people — full time, part time, and co-ops alike — and has a track record of doing big things, get ready to love it here.

What you’ll be doing

• Analyze and document business processes and workflows.
• Identify process improvement and automation opportunities.
• Support the design, testing, and deployment of AI agents.
• Maintain and optimize existing AI agents and automations.
• Gather and translate business requirements into solutions.
• Track performance metrics and recommend enhancements.
• Create and maintain process documentation and SOPs.

What you bring

• Currently enrolled in a University or College program in Business, Operations Management, Business Technology Management, Information Systems, Computer Science, Data Analytics, or a related field.
• Strong analytical and problem-solving skills with an interest in process improvement.
• Experience with process mapping, workflow documentation, or business analysis coursework is an asset.
• Interest in AI, automation, and emerging technologies, with a willingness to learn AI agent development tools.
• Proficiency with Microsoft 365 applications, particularly Excel, PowerPoint, and Teams.
• Strong written and verbal communication skills with the ability to work effectively with stakeholders.
• Self-motivated, detail-oriented, and able to manage multiple priorities in a collaborative team environment.

Did you know?

• We care about our co-ops: Definity’s co-op students are considered the best pipeline of talent for our full-time, permanent positions.
• We care about students: Definity distributes $85,000 in scholarships to students across Canada each year.
• We care about our community: Definity donates more than $1 million every year to causes that drive true change in the neighbourhoods in which we live and work.

What can Definity offer you?

• Meaningful work forwarding our purpose of building a better world by helping our clients and communities adapt and thrive in their hardest times of need.
• Culture of accountability, empowerment, and collaboration.
• Opportunities to support personal and professional growth through real-life experience and unique learning opportunities. OurLeadership Essentials program builds knowledge and skills to Team Leaders to Directors
• Opportunity to join our employee groups -focused on women's empowerment, LGBTQ+, anti-racism and cultural equity, and environmental activism.
• Determinedto create positive change for our environment, our people, and our communities, now and in the future. Check our ESG work !

This position is being posted to fill an existing vacancy.

The hourly compensation for the role starts at $22.50 per hour and will increase based on factors including but not limited to, skills, education, experience, and the recommended rates as set by the respective educational institution.

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [e-mail].

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of a background check (including criminal checks and leadership references).