Direct Channel Operations Co-op Intern

Definity Financial; Toronto; On-site; CAD 26,000 - 36,000; Part time

Job summary

Definity is seeking a co-op student for Winter 2027 to work 4–8 months, contributing to operational analytics and reporting. You will build scorecards, analyze data, and support leadership with actionable insights in a collaborative environment.

You will gain hands-on experience with Excel/VBA, KPI development, and data visualization while pursuing a degree in math or actuarial science. Accommodation and inclusion are emphasized during recruitment.

Qualifications

• Currently enrolled in a university degree program in Actuarial Sciences, Mathematics, Statistics or other relevant discipline and active until at least April 2027.
• Strong analytical and problem-solving skills with ability to analyze datasets and provide insights.
• Proficient use of Microsoft Excel, including VBA, pivot tables and reporting tools.

Responsibilities

• Develop and maintain operational performance scorecards and KPIs related to ADS Strategy.
• Produce regular operational performance reporting for leadership and stakeholders with insights.
• Ensure accuracy and consistency in reports, performing reconciliations when needed.
• Enhance and optimize existing reporting capabilities to improve efficiency and insights.
• Conduct root-cause analysis to understand performance drivers and opportunities.
• Learn to produce data exhibits and analyses to measure company performance.

Skills

Excel

VBA

Data analysis

Data transformation

Pivot tables

Report building

Analytical thinking

Problem solving

Communication

Organization

Education

Actuarial Sciences/Mathematics/Statistics program

Job description

YOUR NEXT CO-OP PLACEMENT Work term: Winter 2027 Work term length: 4-8 months (Flexible)

From classroom to co-op to career, every step of your journey has an impact on your future. That’s why it makes sense to choose a co-op placement with a company that offers truly rewarding work and real-life experience. At Definity®, your contributions, creativity, and energy will be put to good use, and you’ll get to be involved with initiatives that support our strategic goals and use your skills in a supportive team environment.

If you’re looking for a company that takes care of its people — full time, part time, and co-ops alike — and has a track record of doing big things, get ready to love it here.

What you’ll be doing:

• Develop and maintain operational performance scorecards and KPIs to monitor operational effectiveness, specifically as it relates to Sonnet's Augmented Digital Sales (ADS) Strategy
• Produce regular operational performance reporting for leadership and business stakeholders, identifying trends and supplying insights and recommendations
• Ensure accuracy and consistency in the reports and scorecards, including performing internal reconciliation where necessary
• Enhance and optimize existing reporting and analysis capabilities, identifying and executing on opportunities to improve efficiency and accuracy, or increasing the level of insights and KPIs in our regular reporting tools
• Conduct root-cause analysis to understand performance drivers and optimization opportunities
• Learn to produce various data exhibits and analysis to measure, track and monitor company and industry performance

What you bring:

• Currently enrolled in a university degree program in Actuarial Sciences, Mathematics, Statistics or other relevant discipline and still actively enrolled until at least April 2027
• Must possess strong and efficient use of Microsoft applications; Excel, VBA, data analysis, data transformation, pivot tables, report building
• Strong analytical and problem-solving skills, with the ability to analyze moderately complex datasets, evaluate alternatives, and make practical and creative recommendations
• Must have excellent problem solving, communication and organization skills
• Previous experience in similar or relevant roles is an asset

Did you know?

• We care about our co-ops: Definity’s co-op students are considered the best pipeline of talent for our full-time, permanent positions.
• We care about students: Definity distributes $85,000 in scholarships to students across Canada each year.
• We care about our community: Definity donates more than $1 million every year to causes that drive true change in the neighborhoods in which we live and work.

What can Definity offer you?

• Meaningful work forwarding our purpose of building a better world by helping our clients and communities adapt and thrive in their hardest times of need.
• Culture of accountability, empowerment, and collaboration.
• Opportunities to support personal and professional growth through real-life experience and unique learning opportunities.
• Opportunity to join our employee groups - focused on women's empowerment, LGBTQ+, anti-racism and cultural equity, and environmental activism
• Determined to create positive change for our environment, our people, and our communities, now and in the future. Check our ESG work!

This position is being posted to fill an existing vacancy.

The hourly compensation for the role starts at $22.50 per hour and will increase based on factors including but not limited to, skills, education, experience, and the recommended rates as set by the respective educational institution.

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [e-mail].

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of a background check (including criminal checks and leadership references).