Commercial Inside Sales Specialist

Options Consulting Solutions; Ottawa; On-site; CAD 60,000 - 67,000; Full time

Benefits offered by this job

Competitive salary

Profit sharing

Job summary

Options Consulting Solutions in Ottawa is seeking a customer-focused team member to support HVAC product inquiries and order processing in a fast-paced distribution environment.

You will handle pricing, delivery details, and product information, provide technical guidance, and coordinate with internal teams to ensure accurate and timely service.

Qualifications

• Strong communication skills and comfort working directly with customers.
• 1+ year in HVAC, plumbing, electrical, mechanical, distribution, or construction sector.
• Customer service or inside sales experience in a technical product environment.
• Ability to understand and interpret technical product information.
• Organized, detail-focused, and able to manage multiple customer requests.
• Comfortable working in a fast-paced, order-driven environment.

Responsibilities

• Process customer orders and ensure accurate system entry for picking and delivery
• Support customers with pricing, availability, delivery, and product information requests
• Provide technical product guidance and recommend appropriate HVAC solutions
• Support customers on project-based orders, reserves, and quote-related requests
• Use product knowledge to suggest alternatives, substitutions, and complementary products to support sales
• Maintain ongoing communication with customers regarding orders, pricing, and product updates
• Escalate complex technical or service issues as needed
• Maintain strong product knowledge and support internal team coordination when required

Skills

Customer service

Technical product knowledge

Communication skills

Organizational skills

Job description

Are you confident turning technical product information into clear solutions customers can trust?

Do you work with accuracy and structure, knowing that strong follow-through directly impacts customer success?

The Company

Our client is a leading supplier, catering to both wholesale and retail customers. Renowned for their exquisite range and commitment to exceptional service, they've established a reputation for providing top-tier products in the industry.

Company Perks and Rewards

• Competitive Salary ($60K-$67K)
• Profit sharing (Bonus)

The Job!

This position supports customers with orders, technical product inquiries, and project-related sales needs in a fast-paced distribution environment.

• Process customer orders and ensure accurate system entry for picking and delivery
• Support customers with pricing, availability, delivery, and product information requests
• Provide technical product guidance and recommend appropriate HVAC solutions
• Support customers on project-based orders, reserves, and quote-related requests
• Use product knowledge to suggest alternatives, substitutions, and complementary products to support sales
• Maintain ongoing communication with customers regarding orders, pricing, and product updates
• Escalate complex technical or service issues as needed
• Maintain strong product knowledge and support internal team coordination when required

What you bring to the job

You are someone with strong communication skills and comfort working directly with customers. You also come with:

• 1+ year of HVAC, plumbing, electrical, mechanical, distribution, or construction industry experience
• Customer service or inside sales experience in a technical product environment
• Ability to understand and interpret technical product information
• Organized, detail-focused, and able to manage multiple customer requests
• Comfortable working in a fast-paced, order-driven environment

Expected Compensation: CAD $60,000.00 - $67,000.00 per annum.

Existing Position Vacancy: Yes

Options Consulting Solutions is an equal opportunity employer and welcomes applications from all individuals. Applicants selected for an in-person interview will be asked whether specific accommodations are needed to support a personal disability.