Commercial CSR — Ajax (Contract, Rotating Shifts)

Superprof; Ajax; On-site; CAD 28,000 - 34,000; Full time

Job description

Commercial Customer Service Representative

Job Description

Our client in Ajax, Ontario, is seeking a Commercial Customer Service Representative to manage customer orders, inquiries, and urgent requests while coordinating with internal teams in a fast-paced, highly regulated manufacturing environment.

Pay rate: $ - $ per hour

Contract role – month contract – with possibility of extension

Rotating shift schedule: 9 am to 5pm or am to 7 pm

Starting ASAP

RESPONSIBILITIES

• Respond to customer inquiries in a timely manner (h) relating to spares pricing, availability, order status, and credit requests.
• Have progressive level of customer management experience to actively support a predefined customer allocation.
• Have established analytical skill sets to analyze CSC master data in support of CSC tools and operations
• Actively manage customer purchase orders from order intake to shipment.
• Liaise with different back offices (Logistics, Commercial, Credit Control, Warehouses) to ensure customer requests are processed/answered, and orders are dispatched.
• Problem solving skills to identify blockers with systems and/or tools.
• Manual purchase order management for customers when booking of orders cannot be supported automatically, allocation of Wheels & Brakes (WB) parts in collaboration with WB Commercial Mgr's in line with contract and process billing of the Services team for such things as: On-wing Repairs (RDAS), Training, Technical Publications, SBH, lease etc.
• Close coordination and support needed with direct CSC management and teams to ensure daily priorities are managed and achieved and if any improvements can be made on the ordering process
• Daily Management of Aircraft on Ground (AOG) activity and support urgent requests from customers in respect of the AOG rules including Request for Quote (RFQ), Order Entry, Deliveries etc
• Participate in reviews / meetings as required.

Requirements

• Front Office Customer Services/Account experience, preferably in an aerospace environment.
• Proficiency in SAP.
• Proficiency on MS Word, Excel, PowerPoint, Outlook.
• Excellent verbal and written English communication skills.
• Excellent interpersonal skills and strong sense of teamwork.
• Sense of priority's management
• Proficiency in French and Portuguese is an asset