Collision Estimator/CSR

Budds' BMW; Kitchener; On-site; CAD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation plan

Pension and benefits

Job summary

Kieswetter Carstar in Kitchener is seeking a Customer Service Representative (CSR) to lead production in the shop and deliver an exceptional customer experience throughout the repair process. The ideal candidate has a strong background in customer service, sales, and automotive repair, with the ability to assess vehicle damage and provide estimates.

Responsibilities include guiding customers, coordinating with the body shop, and ensuring compliance with insurance requirements, while

Qualifications

• Experience in a dealership or automotive repair setting is preferred.
• Ability to guide customers through the repair process.
• Understanding of insurance processes and requirements.

Responsibilities

• Provide customers with accurate and timely information and guide them through the repair process.
• Communicate customer requests to the repair team and ensure excellent service.
• Collaborate with the body shop to ensure timely and efficient repairs.
• Use mechanical knowledge to evaluate repair needs and recommend services.
• Attend training and safety meetings as required.

Skills

Customer service

Sales

Automotive repair

Estimate preparation

Job description

Kieswetter Carstar is one of the largest facilities in Kitchenerregion and we are equipped with some of the most modern equipment. We are certifiedwith multiple OEMs. The successful candidate will join us in our focus toprovide outstanding customer service and quality.

Job Description

The primary responsibility of theCSRis toprovide an exceptional customer experience while leading production in theshop. The ideal candidate will have a strong background in customer service,sales, and automotive repair, with the ability to assess vehicle damageaccurately and provide estimates. This person plays a pivotal role in thesuccess of the of the Collision Centre.

Role and Requirements

• Provide Customer withaccurate and timely information, guiding them through the repair processand ensuring that they receive excellent customer service
• Ensure compliance withall insurance client requirements, processes and metrics
• Communicate all customerrequests and needs to appropriate team members
• Provides positive energywhen greeting customers in person and on the phone
• Understanding of allrequired Insurance programs and procedures
• Collaborate with thebody shop team to ensure timely and efficient repair processes
• Utilize mechanicalknowledge to evaluate repair needs and recommend appropriate services
• Participate in monthlyHealth & Safety and staff meeting (if required)
• Attend training,information sessions and workshops recommended by Store Manager

Requirements

• Previous experience in a dealership or automotive repairsetting preferred
• Ability to work collaboratively in a fast-pacedenvironment
• Experience in sales and interacting with customers

Job Type

Full-time, Permanent

• Competitive comp plan,benefits and pension

Schedule

• Monday to Friday

Diversity and Inclusion Commitment

At Kieswetter Mazda we uphold a culture of respect andinclusion, recognizing and valuing the diverse talents and perspectives of ourteam. We provide equal opportunities for growth and success in a supportive andinclusive work environment. Through our continuous commitment to improvementand passion for customer service, we strive to deliver exceptional experienceswhile embracing the diversity within our dealership