Collections Team Lead: Coaching, Growth & Cash Recovery

Securitas Technology Canada; Montreal; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Full Benefits from Day 1

Retirement Plans from Day 1

Disability insurance (Short/Long Term)

Paid vacation

Educational Assistance

Company Training Program

Growth opportunities

Job summary

Securitas Technology Canada is seeking a Collections Team Leader to manage a high-volume portfolio of residential and small commercial accounts. This hands-on leader will coach and guide the collections team, drive days_sales_outstanding improvements, and ensure consistent follow-up with customers to secure payment arrangements.

You'll partner with Customer Service, Billing, Finance, and Operations to resolve disputes, monitor KPIs, and promote best practices.

Qualifications

• 3+ years of collections or accounts receivable experience.
• Hands-on collections with ownership of own accounts.
• Experience coaching or mentoring is an asset.
• Interest in progressing into people leadership.
• Strong understanding of delinquency management and payment arrangements.
• Excellent communication and negotiation skills.
• Customer-focused approach with ability to handle difficult conversations.
• Ability to manage high-volume activity and prioritize.
• Proficient in Excel and CRM systems.

Responsibilities

• Own a portfolio of residential and small commercial accounts while leading the collections team.
• Lead through strong follow-up, negotiation, problem-solving, and account ownership.
• Provide day-to-day coaching and support to team members.
• Set daily priorities to maximize cash collection and reduce delinquency.
• Monitor overdue accounts and ensure timely follow-up.
• Resolve billing disputes and establish payment arrangements.
• Monitor KPIs and identify areas for process improvement.
• Collaborate with Customer Service, Billing, Finance, and Operations.
• Drive accountability, urgency, and continuous improvement.

Skills

Collections experience

Coaching & mentorship

Customer negotiations

Account ownership

Bilingual

Excel proficiency

Tools

Excel

CRM systems

Job description

Securitas Technology Canada is seeking a Collections Team Leader to manage a high-volume portfolio of residential and small commercial accounts. This hands-on leader will coach and guide the collections team, drive days_sales_outstanding improvements, and ensure consistent follow-up with customers to secure payment arrangements.

You'll partner with Customer Service, Billing, Finance, and Operations to resolve disputes, monitor KPIs, and promote best practices.