Collections Team Lead: Cash Flow & Recoveries

Bilingual Source; Mississauga; On-site; CAD 75,000 - 85,000; Full time

Job summary

Bilingual Source in Mississauga is seeking an experienced Collections Supervisor to lead an accounts receivable and collections team, strengthening performance and optimizing processes. You will drive cash flow improvements and collaborate across Sales, Operations, Finance, and Customer Service.

The role emphasizes coaching, strategy implementation, and KPI management to reduce overdue balances and improve collection efficiency. A criminal reference check is required. Immediate availability.

Qualifications

• Diploma or degree in Accounting, Finance, Business Administration, or equivalent relevant experience.
• Minimum 3 years of experience in collections or accounts receivable, including at least 1 year in a supervisory or team leadership capacity.
• Strong understanding of accounts receivable processes, aging reports, collections KPIs, and credit risk management.
• Proven ability to lead, motivate, coach, and develop a high-performing collections team.

Responsibilities

• Provide day-to-day leadership to the collections team and drive timely recovery of balances.
• Monitor aging reports, identify delinquent accounts, and implement targeted strategies.
• Establish and monitor collections KPIs and improve DSO and cash flow.
• Oversee daily collection activities and resolution of discrepancies.
• Collaborate with Sales, Finance, Customer Service, and Operations to resolve issues.
• Prepare weekly and monthly collections reports and identify improvement opportunities.
• Ensure adherence to policies, procedures, and regulatory requirements.
• Negotiate payment arrangements and maintain professional customer relationships.

Skills

Leadership

Negotiation

Analytical skills

Communication

Problem solving

Education

Accounting/Finance degree

Tools

Microsoft Excel

ERP systems

AR/collections software

Job description

Bilingual Source in Mississauga is seeking an experienced Collections Supervisor to lead an accounts receivable and collections team, strengthening performance and optimizing processes. You will drive cash flow improvements and collaborate across Sales, Operations, Finance, and Customer Service.

The role emphasizes coaching, strategy implementation, and KPI management to reduce overdue balances and improve collection efficiency. A criminal reference check is required. Immediate availability.