Collections Team Lead

DWF (Canada); Vancouver; On-site; CAD 60,000 - 68,000; Full time

Benefits offered by this job

Extended Health

Dental coverage

LTD/DI

Wellbeing allowance

Casual dress code

Early finish ahead of statutory limits

Job summary

DWF Group Canada in Vancouver is seeking a Collections Team Lead in the Accounting department. The role focuses on leading a high‑volume collections operation, improving cash flow, and mentoring a team of accounts receivable specialists.

The ideal candidate has 5+ years in collections or revenue operations, proven leadership, and experience with Elite 3E/Elite Enterprise or Aderant. You will collaborate with lawyers and finance to drive timely payments and accurate cash application.

Qualifications

• Minimum 5 years of experience in Collections, Accounts Receivable, Credit, or Revenue operations.
• Previous team leadership or supervisory experience.
• Strong knowledge of collections practices, AR management, and cash application processes.
• Experience with Elite 3E, Elite Enterprise, or Aderant platforms.
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication and relationship-building abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Advanced proficiency in Microsoft Excel and Microsoft Office.

Responsibilities

• Lead, coach, mentor, and develop a team responsible for collections, AR, and cash application.
• Oversee the firm's collections portfolio and drive timely recovery of invoices.
• Monitor aged AR, identify collection risks, and improve cash flow.
• Conduct AR reviews with lawyers, partners, and leaders on overdue balances.
• Escalate complex collection matters and resolve client account issues.
• Oversee daily application of client payments (EFTs, wires, cheques, cards).
• Ensure cash receipts are accurately applied to client accounts and matters.
• Investigate unapplied cash, unidentified receipts, short/overpayments, allocations.
• Ensure compliance with policies and controls relating to collections and receipts.
• Prepare AR aging, collection performance, cash receipt, and working capital reports.
• Monitor KPIs and recommend improvements to collection results.
• Collaborate with Billing, Trust, Lawyers, and Finance to resolve issues.
• Support month-/quarter-/year-end AR and cash management activities.
• Develop procedures and training for collections and cash applications.
• Identify opportunities for automation and process improvement.
• Perform other related duties and special projects.

Education

College diploma

Tools

Elite 3E

Elite Enterprise

Aderant

Job description

Why join us?

DWF Group is a global provider of integrated legal and business services. As part of the DWF Group, our Canadian legal team is driven by innovation, collaboration, and a shared commitment to excellence. We foster a professional, supportive, and engaging environment where our people are encouraged to grow and contribute meaningfully.

With a strong focus on litigation, we continually look beyond traditional approaches to deliver progressive, creative solutions that add real value for our clients.

DWF takes pride in cultivating a collegial workplace that promotes teamwork, professional development, and social connection among staff and lawyers alike. We believe people thrive when they feel supported, empowered, and part of a collaborative culture.

Responsibilities

We are seeking a Collections Team Lead to join our Vancouver office within the Accounting department. This role is ideal for a proactive, detail‑oriented professional with a strong work ethic who can manage a high‑volume workload while effectively leading and developing a team.

The successful candidate will bring strong analytical capabilities, excellent communication skills, and a collaborative approach to driving timely collections, improving cash flow, and supporting firm‑wide financial operations.

• Lead, coach, mentor, and develop a team responsible for collections, accounts receivable, and cash application activities.
• Oversee the firm's collections portfolio and drive timely recovery of outstanding invoices across all offices and practice groups.
• Monitor aged accounts receivable, identify collection risks, and implement strategies to improve cash flow and reduce lock‑up.
• Conduct regular accounts receivable reviews with lawyers, partners, and business leaders to address overdue balances and collection challenges.
• Serve as the escalation point for complex collection matters, disputed invoices, payment delays, and client account issues.
• Oversee the daily application of client payments, including EFTs, wire transfers, cheques, credit card payments, and other remittances.
• Ensure cash receipts are accurately and timely applied to the appropriate client accounts, matters, and invoices.
• Investigate and resolve unapplied cash, unidentified receipts, short payments, overpayments, credit balances, and allocation discrepancies.
• Ensure compliance with firm policies, accounting controls, and client requirements relating to collections and cash receipts.
• Prepare and analyze accounts receivable aging, collection performance, cash receipt, and working capital reports.
• Monitor key performance indicators and provide recommendations to improve operational effectiveness and collection results.
• Collaborate closely with Billing, Trust, Legal Assistants, Lawyers, and Finance teams to resolve client account issues and support timely payment of invoices.
• Support month‑end, quarter‑end, and year‑end activities related to accounts receivable and cash management.
• Develop and maintain procedures, training materials, and best practices for collections and cash application processes.
• Identify opportunities for automation, process improvement, and enhanced client service.
• Perform other related duties and special projects as assigned.

What will help you succeed in this role?

• Minimum 5 years of experience in Collections, Accounts Receivable, Credit, or Revenue operations, preferably within a law firm or professional services environment.
• Previous team leadership or supervisory experience.
• Strong knowledge of collections practices, accounts receivable management, and cash application processes.
• Experience working with financial systems such as Elite 3E, Elite Enterprise, Aderant, or similar platforms.
• Strong analytical, problem‑solving, and organizational skills.
• Excellent communication and relationship‑building abilities.
• Ability to manage multiple priorities in a fast‑paced environment.
• Advanced proficiency in Microsoft Excel and Microsoft Office.

Preferred Qualifications

• Experience within a law firm or other professional services organization.
• College diploma or equivalent.
• Knowledge of legal billing, trust accounting, and eBilling processes.
• Experience implementing process improvements and operational efficiencies.

What we offer

The salary range for this position is $60,000 - $68,000 per year, dependent on individual experience.

• Our firm benefits include Extended Health benefit, Dental coverage, LTD, DI, wellbeing allowance, casual dress code, early finish ahead of statutory holidays and more.

Diversity & Inclusivity

Nurturing talent is very important to us.

We are committed to equal opportunities in all areas of work and business.

We want people to achieve their best, which will positively impact our clients and the communities in which we live and work.

At DWF Group, we empower people to be themselves within an inclusive and supportive environment, enabling everyone to reach their full potential.

At DWF, we believe in offering a comprehensive rewards package that extends beyond base salary. From flexible benefits to wellbeing programs, we are committed to supporting our people both professionally and personally.

Our recruitment process upholds the highest standards of fairness and engagement. It may include interviews, assessments, or presentations. We aim to create a positive experience for all candidates and will provide accommodations where required.

About Us

DWF is a leading global provider of integrated legal and business services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.