Manager, Office Services & Facilities

DWF; Vancouver; On-site; CAD 70,000 - 84,000; Full time

Benefits offered by this job

Extended Health benefits

Dental coverage

Long-term disability (LTD)

Wellbeing allowance

Casual dress code

Early finish ahead of statutory hols

Job summary

DWF Group in Vancouver is seeking a Manager, Office Services & Facilities to lead the Vancouver Office Services team. You will manage daily operations, coordinate moves, and ensure service quality for a busy, professional environment.

The role requires a proactive, detail-oriented leader with strong communication skills and a client-focused mindset. Competitive salary and comprehensive benefits are offered in a collaborative culture.

Qualifications

• Minimum 2+ years of Office Services or Office Management experience.
• Experience managing a team of 3+ staff.
• Excellent written and verbal communication.
• Strong organizational skills and attention to detail.
• Proficiency with MS Office applications.
• Client-focused mindset with service excellence.
• Ability to lift or move office materials up to 40 lbs.

Responsibilities

• Oversee daily Vancouver Office Services operations and reception.
• Lead a team of 3+ staff and support staff.
• Coordinate office moves and space planning.
• Manage vendor relationships and service contracts.
• Ensure health and safety compliance and incident reporting.
• Monitor building maintenance and communications with building management.
• Budget ownership for the Office Services department.

Skills

Office services

Team management

Communication

Organization

MS Office

Client service

Discretion

Multitasking

Lifting up to 40 lbs

Job description

Why join us?

DWF Group is a global provider of integrated legal and business services. As part of the DWF Group, our Canadian legal team is driven by innovation, collaboration, and a shared commitment to excellence. We foster a professional, supportive, and engaging environment where our people are encouraged to grow and contribute meaningfully.

With a strong focus on litigation, we continually look beyond traditional approaches to deliver progressive, creative solutions that add real value for our clients.

DWF takes pride in cultivating a collegial workplace that promotes teamwork, professional development, and social connection among staff and lawyers alike. We believe people thrive when they feel supported, empowered, and part of a collaborative culture.

Responsibilities

We are currently seeking a Manager, Office Services & Facilities to join our Vancouver team within our Office Services department.

This position is for someone who is proactive with a strong work ethic, and can handle a busy workload alongside managing a team. The ideal candidate will have a strong client service focus, the ability to multi-task, have solid organizational skills and excellent communication skills.

Facilities/Operations

• Facilitate all internal office moves, including ensuring workstation and office name plates are up to date;
• Ensure the security of the firm’s office spaces;
• Assist with the improvement of Vancouver operational management systems, processes and best practices;
• Manage any internal furniture and ergonomic requests;
• Responsibility for general housekeeping of all floors, including kitchens and Bistro area;
• Co-Chair the Occupational Health & Safety Committee including facilitating monthly meetings and ensuring minutes are posted, acting as office fire warden, ensuring compliance with all WorkSafe BC requirements by reviewing WorkSafe BC resources on a (minimum) quarterly basis, liaising with OM in Calgary office to ensure compliance with all Alberta health & safety requirements are being met, and acting as point of contact for all health & safety related questions or concerns;

Financial Management

• Responsible for the annual budget of the Office Services department, including socials, furniture, supplies etc;

Vendor Management

• Oversee and make arrangements where needed with firm’s contractors and vendors, including building, mechanical, electoral, cleaning, printer suppliers and other specialist contractors;
• Conduct regular reviews of vendors and contracts currently in place to ensure suitability, recommend changes and facilitate transition to new vendors where necessary;

Building Management

• Build and maintain working relationships with the building management;
• Monitor leasing and renewals and any sublease arrangements and responds to subtenant requests; coordinates tenant improvement construction projects;
• Responsible for internal communications with regards to building maintenance issues and ensuring minimal disruptions to the office;

Line Mangement

• Day-to-day management responsibility of the Vancouver Office Services team and Reception desk;
• Oversee the mail and print room;
• Assist the Office Services department in completing scan/print projects including binders where needed;
• Oversee file closing processes;

What will help you succeed in this role?

• Minimum 2+ years of Office Services or Office Management experience, including oversight of daily operations.
• Proven experience managing a team of 3 or more, with the ability to lead, coach, and support staff.
• Exceptional written and verbal communication skills, with a professional and polished demeanor.
• Strong attention to detail and excellent organizational abilities, with a focus on accuracy and consistency.
• Solid knowledge of general office procedures and proficiency with MS Office applications.
• Client-focused mindset, committed to delivering outstanding service and maintaining positive relationships.
• Ability to exercise sound judgment, discretion, and confidentiality, while adapting to shifting priorities and demands.
• Skilled at prioritizing and multitasking in a fast-paced environment with high work volume.
• Ability to lift or move office materials such as file boxes, paper, and supplies (up to 40 lbs).
• Self-motivated and able to work independently, while also collaborating effectively as part of a team.

What we offer

The salary range for this position is $70,000-83,500 per annum, dependent on individual experience.

Our firm benefits include Extended Health benefit, Dental coverage, LTD, DI, wellbeing allowance, casual dress code, early finish ahead of statutory holidays and more.

Diversity & Inclusivity

Nurturing talent is very important to us. We are committed to equal opportunities in all areas of work and business. We want people to achieve their best, which will positively impact our clients and the communities in which we live and work. At DWF Group, we empower people to be themselves within an inclusive and supportive environment, enabling everyone to reach their full potential.

At DWF, we believe in offering a comprehensive rewards package that extends beyond base salary. From flexible benefits to wellbeing programs, we are committed to supporting our people both professionally and personally.

Our recruitment process upholds the highest standards of fairness and engagement. It may include interviews, assessments, or presentations. We aim to create a positive experience for all candidates and will provide accommodations where required.

About Us

DWF is a leading global provider of integrated legal and business services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.