Collections Specialist

Kelly Services, Inc.; Mississauga; On-site; CAD 43,000 - 45,000; Full time

Job summary

A leading debt recovery law firm is seeking a Collections Specialist to join their Mississauga office. The role involves managing delinquent accounts, ensuring compliance with client directives, and achieving recovery targets. Candidates should have three years of relevant experience, strong negotiation skills, and proficiency with collections software.

Benefits

Comprehensive health and dental benefits package

Uncapped commission

Professional growth and career development opportunities

Paid holidays and sick leave

Retirement savings plan

Qualifications

• Minimum of 3 years collections experience, preferably in banks or financial institutions.
• Proficient in industry-standard collections software and quick learner.
• Collaborative team player with ability to work independently.

Responsibilities

• Perform recovery action on delinquent accounts and maintain account history.
• Ensure adherence to client directives and achieve company targets.
• Determine actionable customer files and prepare support for legal remedies.

Skills

Attention to detail

Negotiation

Communication

Organizational skills

Time management

Technological proficiency

Education

High school diploma

Post-secondary education in legal or a related field

Tools

Collections software

Microsoft Office

Job description

Kelly Services is seeking a Collections Specialist for a full-time, permanent position with our client — a top-tier debt recovery law firm located in Mississauga, ON.

Primary Duties :

Recovery Action on delinquent Accounts, including contact with debtors, discussing repayment and guiding where necessary with a view to achieving recovery of the account.

Ability to perform skip tracing and attention to detail in determining avenues for debt recovery.

Maintaining account history on the internal collections system

Ensuring adherence to client directives

Ensuring the achievement of various client centered and company targets.

Determining whether customer files are actionable via legal remedies and preparing support for same

Qualifications and Skills :

Minimum of 3 years of collections experience, preferably within banks or financial institutions

Proven background in recovering delinquent accounts including mortgages, lines of credit, and automobile loans

High school diploma required; post-secondary education in legal or a related field is an asset

Proficient in industry-standard collections software and able to quickly learn and adapt to proprietary or custom-built systems

Strong verbal and written communication skills, with the ability to negotiate effectively and handle sensitive customer interactions professionally

Excellent organizational and time-management skills, with a keen attention to detail

Technologically proficient, with strong computer literacy including Microsoft Office (Word, Excel, Outlook)

Collaborative team player with the ability to work independently and contribute to a high-performing collections team

Salary : $43,000–$45,000 annually, plus uncapped commission

Comprehensive health and dental benefits package

Excellent opportunity for professional growth and career development

Why Kelly?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.

About Kelly

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary / non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.

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