Collections Specialist - Auto, Banking & Government

Financial Debt Recovery Limited (FDR); Richmond Hill; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player in debt recovery is seeking a Collections Specialist to join their dynamic Richmond Hill team. This full-time role offers an exciting opportunity to engage with clients in the auto, banking, and government sectors. The ideal candidate will possess strong negotiation and customer service skills, with a proven track record in collections. You will be responsible for conducting calls, negotiating payment terms, and ensuring compliance with company policies. Join a supportive environment that values your contributions and offers ongoing training to ensure your success. If you thrive in a fast-paced setting and are motivated by achieving results, this position is perfect for you.

Qualifications

• 3+ years of collections experience preferred.
• Strong negotiation and customer service skills required.

Responsibilities

• Conduct inbound and outbound calls for payment negotiations.
• Maintain compliance with policies and accurately record communications.

Skills

Negotiation Skills

Customer Service Skills

Critical Thinking

Detail-oriented

Organizational Skills

Bilingualism

Education

High School Diploma

Collections or Sales Background

Tools

MS Word

MS Excel

MS Outlook

Third-party Bank Database Systems

Job description

Collections Specialist - Auto, Banking & Government

Job Description

We are currently experiencing rapid growth and development in our Richmond Hill location and are recruiting dedicated individuals for full time positions in our auto, banking and government collections departments. The ideal candidate is someone who is charismatic, energetic, positive, self-motivated, willing to learn and believes in providing the best service and results. Whether you are experienced in the collections industry or looking for a new career, we offer an excellent opportunity to work in an enjoyable environment with financial rewards.

Required Work Hours from Our Office:

• Wednesday: 8:30 am - 5:00 pm
• Plus 1 Mandatory Saturday Shift per month - 8:30 am - 12:00 noon

Responsibilities:

• Conduct inbound and outbound calls, related to negotiating payments, updating customer information, and other customer service inquiries.
• Negotiate payment terms and methods using critical thinking and probing questions to overcome objections.
• Maintain compliance by use of proper policy, procedures, and scripts.
• Accurately record all details of communications and activities within the system.
• Proactively monitor and investigate accounts to locate pertinent information to aid collection.
• Identify cases for special handling according to company criteria, including legal actions and asset attachment.
• Maintain a clean and secure work environment.
• Ensure collection goals are obtained.

Qualifications:

• Strong negotiation and customer service skills
• 3+ years’ collections experience; 1st party, 3rd party, and purchase inventory
• High energy, a positive attitude, be a team player and motivated by money
• Sound judgment and decision-making skills
• Able to achieve results based on individual and team goals
• Detail-oriented, organized, efficient and able to multi-task
• Proficient computer skills with working knowledge of MS Word, MS Excel, and MS Outlook
• Superior oral and written communication skills
• Experience using third-party bank database systems an asset
• A collection or sales background is an asset
• Bilingualism is an asset

If you have an eye for detail, strong communication (written and verbal) skills, with the ability to multitask, Financial Debt Recovery Ltd would like to hear from you. In our dynamic and rapidly changing environment we are looking for individuals who exude an enthusiastic and positive attitude ready to work towards a target and maintain our superior customer experience.

About Us:

Financial Debt Recovery Ltd. is a leading single provider for all corporate credit and revenue management needs, focused on collection services for accounts in a working environment where collectors are motivated and encouraged to perform. An on-going training program focuses on ensuring their successes. We are currently growing our Richmond Hill operations and are looking to augment our existing recovery team. Our clients currently include Ministry of Finance, the Federal Government of Canada, the largest automotive portfolios, many of Canada's chartered banks, and an extensive commercial base of clients.

Financial Debt Recovery Ltd. is an equal opportunity employer; however, only qualified applicants will be contacted.

Experience:

• Collections: 1 year (Preferred)

Location:

Work Location: In-person

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Legal