Collections Specialist

Chubb Fire & Security Group; London; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in fire and security is seeking a Collections Specialist to manage outstanding commercial and consumer receivables. The role involves conducting collections calls, negotiating payment arrangements, and analyzing accounts. Candidates should have a strong background in collections, excellent communication skills, and proficiency in Excel. This position offers a competitive compensation package and opportunities for professional development.

Benefits

Competitive compensation and benefits package

RRSP matching

Employee discounts

Learning and development opportunities

Reward and recognition programs

Supportive team environment

Qualifications

• 4+ years of previous collections experience.
• Good knowledge of credit and collections practices.
• Certification from the Credit Institute of Canada is valued.

Responsibilities

• Conducting collections calls for past due accounts.
• Reviewing and analyzing Accounts Receivables.
• Achieving individual collection targets.

Skills

Communication

Interpersonal skills

Analytical skills

Organization

Education

Post-Secondary Education in Business Administration

Tools

Excel

Job description

Job Responsibilities

1. Providing excellent service and ensuring exceptional results in the collection of outstanding commercial and consumer receivables.
2. Conducting collections calls for all past due accounts as per portfolio of accounts assigned.
3. Contacting past-due customers by phone or e-mail, requesting payments, and negotiating appropriate payment arrangements based on Chubb’s policy.
4. Assessing and mitigating risk by referring accounts for further action.
5. Reviewing and analyzing Accounts Receivables to determine problem accounts and initiate reconciliation/dispute processes with Chubb Canada branches.
6. Obtaining and preparing credit information and recommending credit limits, including limits for Credit Supervisor’s approval and above.
7. Achieving individual collection targets to meet Department and Company goals.
8. Managing Portal & National Accounts.
9. Locating and analyzing supporting documents regarding customer accounts.

Qualifications

• Post-Secondary Education in Business Administration or a related discipline.
• 4+ years of previous collections experience and a good knowledge of credit and collections practices within a large corporate environment.
• Certification from the Credit Institute of Canada is valued.
• High proficiency in Excel is preferred.

Additional Information

More about the position :

• Proven track record of resolving outstanding past-due accounts.
• Excellent communication, interpersonal, and presentation skills.
• Strong analytical skills and sound business judgment.
• Self-direction and organization skills are critical to achieving month-end reporting deadlines.
• This position can be based out of Windsor, London, or Stoney Creek.

Our Offerings Include

• Competitive compensation and benefits package.
• RRSP matching.
• Employee discounts.
• Learning and development opportunities.
• Reward and recognition programs.
• A culture of performance and accountability.
• A supportive and positive team environment.

Background Check Requirements

As a condition of employment, this position may be subject to the successful completion of pre-employment conditions.