Collections Specialist – Spanish & English – Kingston, Jamaica

Fusion CX; Southwest Middlesex; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a bilingual Collections Specialist to join their dynamic team in Jamaica. This role is perfect for individuals with a passion for customer service and collections, offering the chance to negotiate payment plans and maintain positive client relationships. You'll thrive in a supportive BPO environment, where your communication skills and attention to detail will be valued. If you're looking for a meaningful career with opportunities for growth and development, this position is an excellent fit for you.

Benefits

Supportive work culture

Career development opportunities

Competitive compensation

Performance incentives

Qualifications

• 6 months of collections experience in a similar role.
• Fluent in both Spanish and English.

Responsibilities

• Contact customers to collect delinquent accounts.
• Negotiate payment terms with customers.

Skills

Bilingual (Spanish and English)

Excellent communication skills

Negotiation skills

Customer handling skills

Microsoft Office proficiency

Organizational skills

Education

Minimum of 5 CXC subjects including Mathematics and English

Job description

Are you a bilingual professional seeking call center jobs in Kingston, Jamaica? Fusion CX is hiring Collections Specialists in Jamaica who are fluent in Spanish and English to support our client’s delinquent account recovery efforts. This customer service role is ideal for individuals with prior collections experience who are confident negotiators and effective communicators, looking to join a dynamic, fast-paced BPO environment. If you are exploring Spanish-speaking job vacancies in Jamaica, particularly in collections or customer support roles, this is your opportunity to build a meaningful career with a global CX leader. Apply now and join us as a bilingual Collections Specialist in Fusion CX Jamaica.

Job Description - Collections Specialist

About the Role As a Collections Specialist in Jamaica, you will manage outbound communications to customers with past due accounts. You will negotiate payment plans, respond to inquiries, and process invoices and dispute submissions through our client’s platform. This role is vital to maintaining positive client relationships while ensuring regulatory compliance. Main duties and responsibilities of the collections specialist in Jamaica:

• Contact customers via phone and email to collect delinquent accounts on behalf of the client
• Negotiate payment terms and methods with customers when the right party is reached
• Respond professionally to customer queries and take appropriate follow-up actions
• Submit invoice and dispute documentation through the client’s portal
• Always ensure compliance with FDCPA regulations
• Conduct follow-ups with customers via email to ensure account resolution

Job Requirements - Collections Specialist

Skills and experience required for the bilingual collections specialist to thrive in their role in Fusion CX Jamaica:

• Minimum of 6 months of collections experience in a similar role
• Fluent in both Spanish and English
• Excellent communication skills
• Strong negotiation and customer handling skills
• Computer literate and proficient in Microsoft Office
• Highly organized with strong attention to detail

Qualifications required for the role of collections specialist in Jamaica:

• A minimum of 5 CXC subjects, including Mathematics and English
• Availability to work flexible hours, including weekends

Work Environment

• Normal BPO environment
• On-site role (Address: 24–26 Trinidad Terrace, New Kingston, Kingston 5)

Why Join Fusion CX?

At Fusion CX, you will be part of a global team that believes in empowering people through meaningful work. We offer:

• A supportive and inclusive work culture
• Career development opportunities within a global CX transformation company
• A chance to work on exciting client projects with real-world impact
• Competitive compensation and performance incentives

If you are looking for call center jobs in Kingston, Jamaica, or want to grow your bilingual career in a structured and high-growth environment, apply today for the role of collections specialist in Jamaica, and take the next step with Fusion CX.