Collections Specialist

Dentons; Edmonton; Hybrid; CAD 52,000 - 58,000; Full time

Job summary

Join Dentons as a Collections Specialist in Edmonton where you will conduct collection activities and assist with client services for all offices. This hybrid role requires a minimum of 3 days in the office weekly and prefers candidates with prior experience in legal collections. You will ensure timely payments, maintain customer relations, and assist in managing accounts, making this a vital role in our finance department.

Benefits

Flexible working hours

Mental health plans

Paid time off

Fitness subsidy

Parental leave top up

Qualifications

• 3+ years in collections, preferably in legal or professional services.
• Knowledge of collections processes and procedures.
• Proven ability to work under pressure, meet deadlines, and prioritize tasks.

Responsibilities

• Perform daily collection activities on assigned portfolio.
• Liaise with lawyers regarding client portfolio and AR balances.
• Resolve client billing and payment application issues.

Skills

Communication

Attention to Detail

Leadership

Mathematical Skills

Problem Solving

Tact and Discretion

Education

Diploma or Bachelor's degree in Finance

Tools

MS Office (Excel, Word, PowerPoint)

Job description

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Dentons is designed to be different. Our Firm leads the way in a rapidly changing legal marketplace. We challenge the status quo and deliver consistent results as well as uncompromising quality and value to our clients. Our global presence is renowned as a firm with over 21,000 individuals in more than 200 offices serving clients across 80+ countries.

Dentons Canada is committed to its people and communities. We are consistently recognized as an employer of choice having received numerous awards including being selected as one of Canada’s Top 100 Employers (2025); Canada’s Top Employers for Young People (2025); and Canada’s Best Diversity Employers (2025).

This role is an opportunity for you to join Canada's global law firm, a firm that offers opportunities to build your career while growing your skills and deepening your expertise.

POSITION SUMMARY

We have an immediate opening for a Collection Specialist in our Edmonton office. This position reports to the Collections Manager located in Toronto and will be responsible for collections and client services functions for all Dentons Canada offices.

This position is scheduled to work 9:00 am - 5:00 pm, Monday to Friday. It is a hybrid role requiring a minimum of 3 days per week in the office. During month-end periods and peak times, some overtime and flexibility may be required to meet demands of the role. Discretion, confidentiality and attention to detail are essential to this role and required at all times.

RESPONSIBILITIES

• Perform daily collection activities on assigned portfolio.
• Liaise with lawyers regarding their client portfolio and any AR balances.
• Make collection calls to clients in a professional manner while keeping and improving customer relations.
• Review and monitor assigned accounts on a daily basis and all applicable collection reports.
• Take actions in order to encourage timely payments.
• Assist with the identification and application of payment receipts via wire, cheque, credit card, EFT, etc.
• Resolve any client billing and payment application issues to facilitate collection of outstanding AR in a timely manner.
• Identify issues attributing to account delinquency and discuss them with management.
• Provide timely follow-up on payment arrangements.
• Assist with the reconciliation of high value and complex accounts & management of high risk balances.
• Provide assistance/backup support as required to others in the Finance Department.
• Other special projects as required.

REQUIREMENTS

• Three (3) or more years of experience specifically working in collections, preferably in a law firm or professional services environment;
• Diploma or Bachelors degree in Finance or equivalent;
• Prior experience with 3E preferred;
• Proficient in MS Office (Excel, Word, Power Point) with strong Excel capabilities;
• Strong working knowledge of collections processes / procedures;
• Mathematical and problem solving skills are necessary;
• Demonstrates leadership skills;
• Understands the importance of tact and discretion, sound judgment and diplomacy in dealing with sensitive and confidential matters;
• Strong communication skills both written and verbal;
• Commitment to privacy and ethical conduct with a strong ability to ensure all firm policies and control procedures are met;
• Superb organizational skills, accuracy and attention to detail;
• Self-starter who is able to work independently and effectively with individuals at all levels within a team-oriented environment;
• Able to meet deadlines, work well under pressure and prioritize work;
• Previous professional services or law firm experience is preferred; and
• Proven track record of being adaptable to change in a fast-paced, ever changing environment.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

At Dentons we are committed to offering equitable and competitive pay, we achieve this by aligning internal salary ranges for specific roles to similar positions in the external market. In the normal course, our practice is to hire, transfer and promote employees within the entry part of our range, adjusting as needed based on the prior experience, skills and competencies required for the role along with any market differentials.

Recognizing our exceptional talent means providing a comprehensive total rewards package beyond a competitive salary. We have curated our employee benefits portfolio to offer inclusive and comprehensive wellbeing and developmental programs for our people. With extended benefits and mental health plans, paid time off, savings plans, fitness subsidy, parental leave top up and more, our benefits are flexible, aligned to our core values and supports the various needs of our people. Additionally, our personal and professional development programs include people networks, mentorships, and leadership series programming to help people grow their career.

Note: Availability of the benefits and perks may be subject to your location and employment type and may have certain eligibility requirements. Dentons reserves the right to alter these programs and offerings in whole or in part at any time without advance notice.

Equal Opportunity Statement

At Dentons Canada, inclusion, diversity, equity and accessibility (IDEA) are not just ancillary values, they are foundational to our business. We believe that IDEA is essential to the shared success of our team and our clients. Our forward-thinking and inclusive culture supports the professional development of all our people, enhances the leading services we offer to our clients, and informs our commitment to make a positive impact in the communities where we live and work. As a testament to our commitment to IDEA, we have been recognized as one of Canada’s Best Diversity Employer’s for 15 consecutive years (2011-2025), as well as one of Canada’s Top Employers for Young People (2025) for the eighth time.

Dentons Canada is an equal opportunity employer, and we welcome your application. All employment decisions, including hiring, will be made without regard to age, ancestry, citizenship, colour, creed, disability, ethnic origin, family status, gender identity, marital status, place of origin, race, sexual orientation, or any other characteristic protected by applicable human rights legislation.

We are committed to providing you with an inclusive, barrier-free, and accessible workplace to support your success. Should you require accommodation during the recruitment process, for example as a result of a disability, please contact us at [e-mail]

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  Law Practice

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