Collections Specialist

KPMG LLP Canada; Calgary; On-site; CAD 50,000 - 65,000; Full time

Job summary

Join a leading company as a Collections Specialist, where you will manage client accounts, resolve disputes, and enhance billing processes. This role requires strong communication skills and a finance/accounting background. KPMG values diversity and inclusion, offering support for all employees.

Qualifications

• 3 years of professional collections experience.
• Strong presentation, written, and verbal communication skills.

Responsibilities

• Manage client accounts including reconciliation and collection calls.
• Respond to client inquiries and resolve issues.
• Prepare client account statements as required.

Skills

Communication

Problem Solving

Education

College diploma

Finance/Accounting diploma

Job description

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

What you will do

• Day-to-day management of client accounts, including reconciliation, collection calls, dispute identification and resolution
• Locate and notify clients of past due balances by telephone, email, mail etc.
• Respond to internal and external client account inquiries
• Interact with the appropriate departments to research outstanding balances and resolve client issues
• Meet with management to communicate key A/R information such as status of accounts
• Work with partners, managers and administrative staff on client information that will improve the timeliness of billings and collections
• Identify and escalate client issues where appropriate
• Maintain detailed notes on collection activity and scheduled follow ups
• Produce adhoc reports related to A/R as requested
• Ensure all customer information is correct, including phone numbers and addresses
• Set up repayment plans based on the clients financial position
• Prepare and provide client account statements, as required
• Implement our collection management processes and procedures in a professional and diplomatic manner, to maximize recovery and minimize debt
• Work with Billing Specialist to reduce Lock Up Days in accordance with agreed terms of business

What you bring to the role

• College diploma; finance/accounting diploma preferred
• 3 years of professional collections experience
• Strong presentation, written, and verbal communication skills with the ability to effectively communicate with individuals at all levels of the organization

Providing you with the support you need to be at your best

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.