Collections Associate

Randstad Canada; Kitchener; On-site; CAD 45,000 - 65,000; Full time

Job summary

A well-established company in Kitchener-Waterloo is seeking a Collections Associate for a full-time, permanent position. The role involves handling customer inquiries, managing accounts receivable, and ensuring timely collections while offering excellent benefits including health, dental, and vision plans. Ideal candidates will possess strong organizational and customer service skills, along with relevant educational qualifications.

Benefits

Health benefits, including dental and vision

RRSP matching plan

Competitive wages based on experience

Permanent, full-time position

Qualifications

• 2+ years of experience in B2B collections.
• Strong organizational skills and ability to meet deadlines.
• Excellent verbal and written communication skills.

Responsibilities

• Send invoices and handle customer objections.
• Verify payment inquiries and identify potential bad debt.
• Record payments to customer accounts in the accounting system.

Skills

Data Entry

Customer Service

Problem Solving

Communication

Organization

Education

Post-secondary education in accounting, bookkeeping, or business administration

Tools

Microsoft Office Suite

MS Excel

Job description

Do you possess credit, collections, or accounts receivable experience?

Do you enjoy investigating and resolving issues and having excellent data entry skills?

Are you experienced with customer service and B2B collections?

We are hiring a Collections Associate for a well-known, established company in Kitchener-Waterloo. This is a full-time, permanent opportunity for the right candidate.

Advantages

• Permanent, full-time position working for a reputable, well-known company
• Excellent benefits including health, dental, vision, and RRSP matching plan
• Competitive wages based on experience
• Must have own transportation

Responsibilities

As a Collections Associate, your responsibilities will include:

• Sending invoices and statements in response to inquiries and handling customer objections related to service or charges
• Verifying and responding to payment inquiries, identifying potential bad debt, accounts at risk, collections, or write-offs
• Contacting customers regarding rejected payments and updated credit card expiry dates
• Reconciling cash payments collected by customer service representatives
• Preparing customers' monthly statements for mailing and updating the database on customer contacts and status
• Communicating with and preparing documentation for collection agencies
• Recording payments to customer accounts in the accounting system
• Utilizing word processing and existing spreadsheets for communication and report preparation

Qualifications

• Post-secondary education in accounting, bookkeeping, or business administration, with at least 2+ years of experience in B2B collections
• Knowledge of Microsoft Office Suite, including intermediate MS Excel skills (charts, pivot tables, VLOOKUP)
• Professional and tactful manner in dealing with customers and working with the team
• Certified Credit Professional (CCP) designation is an asset
• Strong organizational skills and ability to meet deadlines
• Excellent verbal and written communication skills

Summary

If you are interested in the Collections Associate position and would like to apply, please follow the "how to apply" instructions below:

How to apply :

1. Register at www.randstad.ca to create a profile, upload your resume, and apply directly to this posting
2. Please email an updated copy of your resume to: [emailprotected] with the subject "Collections Associate"

Our services are free of charge to you. Registering with Randstad provides access to our industry knowledge and extensive client database across many industries. We are committed to helping you find promising career opportunities. Connect with us today to learn more!

Randstad Canada is dedicated to fostering a diverse workforce and implementing strategies to increase equity, diversity, and inclusion within our workplace. We strive to create an environment that respects human rights and promotes participation for all employees, including those from underrepresented groups such as women, Indigenous Peoples, persons with disabilities, visible minorities, and the LGBTQ2+ community.

We support accessibility and accommodation needs throughout the employment process. Please inform us of any requirements by emailing [emailprotected] to ensure full participation in the interview process.