Collections Analyst TK Elevator Canada Ltd.

thyssenkrupp Elevator; Canada; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Company pension

Dental care

Disability insurance

Employee assistance program

Extended health care

Life insurance

On-site parking

Paid time off

Vision care

Bonus plans for all positions

Wellness Program

Job summary

Thyssenkrupp Elevator in Canada is seeking a Senior Collection Specialist to manage daily collection activities, reconcile accounts, and nurture relationships with key customers. You will report to the National Credit & Collections Manager and help ensure on-time payments and adherence to aging targets.

The role requires 3+ years in commercial collections, strong Excel and Office skills, and the ability to negotiate effectively in a fast-paced environment.

Qualifications

• 3+ years of collection experience in Commercial Collections
• Strong knowledge of Microsoft Office
• Intermediate Excel skills
• Construction industry experience is a plus
• Strong organizational and prioritization skills
• Knowledge of AR and collection processes
• Proactive, initiative-taking
• Negotiation with strong communication
• Deadline-driven and performance-focused
• Detail-oriented and accurate

Responsibilities

• Perform daily collection activity for an assigned portfolio via calls and emails
• Reconcile customer accounts
• Build and maintain relationships with customers in a dynamic industry
• Determine actions for delinquent accounts and resolve issues
• Collaborate with cross-functional teams to resolve collection issues
• Support Cash Application by providing payment details
• Lead monthly AR review meetings with District/Accounts Managers
• Escalate collection, billing, or reconciliation issues to management
• Prepare reports on delinquent accounts and collection efforts
• Perform other duties as assigned by Manager

Skills

Collection experience

Microsoft Office

Excel

Negotiation

Communication

Organizational skills

Attention to detail

Proactive

Tools

Microsoft Office

Excel

Job description

Who we are

TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.

TKE – Move Beyond.

What will you be doing?

Reporting to the National Credit & Collections Manager, the Senior Collection Specialist is responsible for performing customer interactions and follow-ups that ensure payments are received as per the established terms and in accordance with the Cash Collection and Aging Targets.

• Perform daily collection activity for an assigned portfolio of accounts through daily telephone collection calls, email
• Reconciliation of customer accounts
• Build and maintain relationship with a variety of customers in a dynamic industry
• Determine appropriate plans of action for delinquent accounts and resolve day-to-day account issues
• Collaborate with cross functions to handle exceptional cases or resolve collection issues
• Support Cash Application team by providing payment details to properly apply payments to customer’s accounts
• Holds Monthly A/R review meetings with District/ Accounts Managers for the purpose of resolving disputes and identifying present and potential troublesome accounts
• Timely elevate all Collection, Billing , Reconciliation issues to District/ Sales Managers & National Credit & Collection Manager
• Complete reports on the status of delinquent accounts and related Collection efforts
• Perform other duties as assigned by Manager

What do you bring:

• +3 years of collection experience in Commercial Collections
• Working Knowledge of Microsoft Office
• Intermediate Excel Skills
• Previous experience in the construction industry would be an asset
• Strong organizational skills with the ability to prioritize work effectively
• Strong knowledge of AR and Collection processes
• Ability to take initiative and work proactively
• Ability to negotiate in a tactful and diplomatic manner using superior oral and written communication skills
• Deadline and performance-driven
• Detail-oriented, efficient, and accurate

What we offer

• Total compensation range $50,000 to $70,000
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care
• Bonus plans for all positions
• Wellness Program

TK Elevator is an equal opportunity employer and is committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, or any other protected status required by applicable law.

This posting is for a current existing vacancy within our organization. We are actively seeking qualified candidates to fill this open position. If you are interviewed for this position, we will advise you within 45 days of the interview as to whether or not you were successful in obtaining the position. Information submitted as part of the job application process will be kept on file for 3 years from the date of submission in accordance with legislative requirements.

As part of our recruitment process, TK Elevator may use AI tools to assist in screening candidates and assist in evaluating candidate qualifications. All final hiring decisions are made by either the hiring manager or the recruitment team

What makes us special

At TK Elevator, we offer more than just a job, we offer a place to grow, thrive, and make an impact.

Here’s what you can look forward to:

• Competitive Compensation: Competitive and market-aligned compensation in a technically exciting, stable, and sustainable industry.
• Continuous Development: Structured onboarding, continuous learning, and development programs designed to support your growth.
• Work-life balance: Sustainable ways of working supported by policies and working models aligned with local practices and business needs.
• A culture that moves people: Open communication, mutual respect, and an inclusive environment where everyone feels valued and empowered.
• Empowered Work Environment: Flat hierarchies, approachable leadership, and the freedom to innovate and make an impact from day one.

Ready to move beyond?

Diversity & Inclusion Statement:

At TKE, diversity drives innovation. We encourage applicants of all backgrounds, identities, and experiences to join us.

TKE – Move Beyond