Collections Analyst

TK Elevator; Toronto; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Company pension

Dental care

Disability insurance

Employee assistance program

Extended health care

Life insurance

On-site parking

Paid time off

Vision care

Bonus plans for all positions

Wellness Program

Job summary

TK Elevator in Toronto is seeking a Senior Collection Specialist to manage a portfolio, conduct daily collection calls, reconcile accounts, and maintain customer relationships to ensure payments per terms.

You will lead AR reviews, escalate issues, collaborate across functions, and support cash application. Requires 3+ years in commercial collections, strong Excel/Office skills, and sharp organizational abilities.

Qualifications

• 3+ years of collection experience in Commercial Collections.
• Working knowledge of Microsoft Office.
• Intermediate Excel skills.
• Previous experience in the construction industry would be an asset.
• Strong organizational skills with the ability to prioritize work effectively.
• Strong knowledge of AR and Collection processes.
• Ability to take initiative and work proactively.
• Ability to negotiate in a tactful and diplomatic manner using superior oral and written communication skills.
• Deadline and performance-driven; detail-oriented, efficient, and accurate.

Responsibilities

• Perform daily collection activity for an assigned portfolio of accounts through daily telephone collection calls and email.
• Reconciliation of customer accounts.
• Build and maintain relationships with a variety of customers in a dynamic industry.
• Determine appropriate plans of action for delinquent accounts and resolve day-to-day account issues.
• Collaborate with cross functions to handle exceptional cases or resolve collection issues.
• Support Cash Application team by providing payment details to properly apply payments to customer’s accounts.
• Hold Monthly A/R review meetings with District/Accounts Managers to resolve disputes and identify troublesome accounts.
• Elevate all Collection, Billing, Reconciliation issues to District/Sales Managers & National Credit & Collection Manager.
• Complete reports on the status of delinquent accounts and related Collection efforts.
• Perform other duties as assigned by Manager.

Skills

Commercial Collections

Microsoft Office

Excel skills

Customer relationship

Negotiation skills

Organizational skills

Communication skills

Job description

What will you be doing?

Reporting to the National Credit & Collections Manager, the Senior Collection Specialist is responsible for performing customer interactions and follow-ups that ensure payments are received as per the established terms and in accordance with the Cash Collection and Aging Targets.

• Perform daily collection activity for an assigned portfolio of accounts through daily telephone collection calls, email
• Reconciliation of customer accounts
• Build and maintain relationship with a variety of customers in a dynamic industry
• Determine appropriate plans of action for delinquent accounts and resolve day-to-day account issues
• Collaborate with cross functions to handle exceptional cases or resolve collection issues
• Support Cash Application team by providing payment details to properly apply payments to customer’s accounts
• Holds Monthly A/R review meetings with District/ Accounts Managers for the purpose of resolving disputes and identifying present and potential troublesome accounts
• Timely elevate all Collection, Billing , Reconciliation issues to District/ Sales Managers & National Credit & Collection Manager
• Complete reports on the status of delinquent accounts and related Collection efforts
• Perform other duties as assigned by Manager

What do you bring:

• +3 years of collection experience in Commercial Collections
• Working Knowledge of Microsoft Office
• Intermediate Excel Skills
• Previous experience in the construction industry would be an asset
• Strong organizational skills with the ability to prioritize work effectively
• Strong knowledge of AR and Collection processes
• Ability to take initiative and work proactively
• Ability to negotiate in a tactful and diplomatic manner using superior oral and written communication skills
• Deadline and performance-driven
• Detail-oriented, efficient, and accurate

What we offer

• Total compensation range $50,000 to $70,000
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care
• Bonus plans for all positions
• Wellness Program

TK Elevator is an equal opportunity employer and is committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, or any other protected status required by applicable law.

This posting is for a current existing vacancy within our organization. We are actively seeking qualified candidates to fill this open position. If you are interviewed for this position, we will advise you within 45 days of the interview as to whether or not you were successful in obtaining the position. Information submitted as part of the job application process will be kept on file for 3 years from the date of submission in accordance with legislative requirements.

As part of our recruitment process, TK Elevator may use AI tools to assist in screening candidates and assist in evaluating candidate qualifications. All final hiring decisions are made by either the hiring manager or the recruitment team.

What Makes Us Special

• Competitive Compensation: Competitive and market-aligned compensation in a technically exciting, stable, and sustainable industry.
• Continuous Development: Structured onboarding, continuous learning, and development programs designed to support your growth.
• Work-life balance: Sustainable ways of working supported by policies and working models aligned with local practices and business needs.
• A culture that moves people: Open communication, mutual respect, and an inclusive environment where everyone feels valued and empowered.
• Empowered Work Environment: Flat hierarchies, approachable leadership, and the freedom to innovate and make an impact from day one.

Ready to move beyond?

Apply online today!

Please note: We only consider applications submitted through our online system.

Diversity & Inclusion Statement:

At TKE, diversity drives innovation. We encourage applicants of all backgrounds, identities, and experiences to join us.

TKE – Move Beyond

Who We Are

TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.

TKE – Move Beyond.